Krisel Martin
Vaughan,ON
Summary
Dynamic and detail-oriented Pastry Chef with expertise in creating allergy-friendly desserts with strong organizational skills. Proven ability in staff training and relationship building, consistently enhancing customer satisfaction and driving repeat business. Skilled in efficient production techniques, ensuring high-quality pastries while maintaining compliance with health regulations. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management.
Overview
10
10
years of professional experience
Work History
Manager's Assistant
Natheer Technical Services
09.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Pastry Chef
Almond Butterfly
02.2023 - 08.2023
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
- Maintained strict adherence to health and safety standards, ensuring clean and safe working environment.
- Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Trained new employees on bakery methods and procedures.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Pastry Chef
Cluny Bistro & Boulangerie
07.2022 - 09.2022
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
Pastry Chef
XOXO Bisous
09.2017 - 04.2018
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
Pastry Assistant
Simit & Chai Co.
04.2017 - 08.2017
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Operated ovens and bakery equipment to prepare products according to recipes.
Retail Sales Associate
Sephora
01.2015 - 03.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Diploma - Baking & Pastry Arts Management
George Brown College
Toronto, None06-2023
Diploma - Early Childhood Education
George Brown College
Toronto, None05-2020
Diploma - Hospitality (Culinary Arts)
International Center For Culinary Arts
Dubai, UAE05-2017
Diploma - Hospitality (Patisserie)
International Center For Culinary Arts
Dubai,UAE03-2017
Bachelor of Arts - Fashion Design
Mod'Art International
Mumbai, India06-2014
Skills
- Conflict resolution
- Relationship building
- Product knowledge
- Staff training
- Pastries expertise
- Reliable and responsible
- Team cooperation
- Attention to detail
- Clear communication
- Stock rotation
- Inventory maintenance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager's Assistant
Natheer Technical Services
09.2023 - 02.2025
Pastry Chef
Almond Butterfly
02.2023 - 08.2023
Pastry Chef
Cluny Bistro & Boulangerie
07.2022 - 09.2022
Pastry Chef
XOXO Bisous
09.2017 - 04.2018
Pastry Assistant
Simit & Chai Co.
04.2017 - 08.2017
Retail Sales Associate
Sephora
01.2015 - 03.2016
Diploma - Baking & Pastry Arts Management
George Brown College
Diploma - Early Childhood Education
George Brown College
Diploma - Hospitality (Culinary Arts)
International Center For Culinary Arts
Diploma - Hospitality (Patisserie)
International Center For Culinary Arts
Bachelor of Arts - Fashion Design
Mod'Art International
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