Kris Anne Villanueva
Mississauga,ON
Summary
Highly-motivated employee with over 10 years of customer management experience in different industries. Has a deep desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Logistics Executive
Trychem FZCO
03.2018 - 07.2023
- Developed and maintained relationships with vendors to ensure cost-effective freight services.
- Created and implemented supply chain processes for efficient logistics operations.
- Coordinated distribution activities to meet customer requirements in a timely manner.
- Managed the selection of appropriate carriers for transportation services.
- Negotiated contracts and rates with suppliers to ensure an optimal pricing structure.
- Ensured that all shipments were properly labelled according to company standards.
- Maintained up-to-date records on shipments, including tracking numbers, delivery dates.
- Assisted in resolving claims arising from damaged or lost goods due to mishandling or other causes.
- Utilized software systems such as SAP or Oracle ERP for ordering, shipping, receiving, and inventory management.
- Managed complex emotional customer situations promptly and professionally.
- Collaborated with cross-functional division managers and manufacturing to develop chain efficiencies.
Business Development Executive
Oak Grove Marketing Management
03.2017 - 02.2018
- Facilitated and managed business development plan based on market and industry research.
- Developed and implemented strategies to increase customer base and revenue growth.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Drafted proposals for potential customers outlining terms of service agreements.
- Established strong relationships with key decision makers within client organizations.
- Maintained a database of contacts from prospective clients for future follow-ups.
Business Development Manager
Philippine National Bank
01.2014 - 01.2017
- Resolved customer inquiries regarding mortgage options, rates, fees. in an efficient manner.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
- Processed new loan applications in accordance with established guidelines.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Located and suggested loan packages that met client needs and priorities.
- Identified valuable solutions for customers with credit problems.
Marketing Assistant
Philippine National Bank
07.2011 - 12.2013
- Assisted Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
- Created and maintained detailed, accurate mortgage files for each loan application received.
- Prepared loan applications and documents by gathering required information from customers.
- Maintained updated knowledge of current lending regulations and guidelines.
- Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
- Compiled monthly reports on the status of loans in processing or under review.
- Assisted in preparing marketing materials to promote new loan products or services.
- Generated weekly pipeline updates for management team members.
- Answered questions from both internal staff members as well as external customers regarding the status of their loans.
- Conducted follow up calls with clients regarding outstanding documents needed for approval of their loans.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Email Support Representative
Teletech Customer Care Managment
06.2010 - 03.2011
- Provided technical support to customers via email and phone.
- Resolved customer complaints in a timely manner.
- Assisted customers with troubleshooting their online billing accounts.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction with the resolution process.
- Monitored emails queues and responded quickly to customer requests.
- Escalated unresolved problems to higher levels of management when necessary.
- Implemented strategies for improving response time for emails.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Implemented strategies to improve overall customer experience with the company's products and services.
- Participated in cross-functional meetings with senior management teams from different departments in order develop strategies for improving overall efficiency of the organization's customer service operations.
Education
Bachelor of Arts - Development Studies
University of The Philippines
04-2010
Diploma - Supply Chain Management
Lambton College Mississauga
Skills
- Proficient in SAP
- Business Development
- Customer Relationship Management
- Interpersonal Skills
- Problem-Solving Abilities
- Analytical Thinking
- Contract Negotiation
- Teamwork and Collaboration
- Professionalism
- Strategic Planning
- Lead Generation
Accomplishments
- Graduated as Salutatorian in Philippine National Bank's Management Trainee Program
Timeline
Logistics Executive
Trychem FZCO
03.2018 - 07.2023
Business Development Executive
Oak Grove Marketing Management
03.2017 - 02.2018
Business Development Manager
Philippine National Bank
01.2014 - 01.2017
Marketing Assistant
Philippine National Bank
07.2011 - 12.2013
Email Support Representative
Teletech Customer Care Managment
06.2010 - 03.2011
Bachelor of Arts - Development Studies
University of The Philippines
Diploma - Supply Chain Management
Lambton College Mississauga
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