Krisandra Vitor

⮚ Provide excellent customer service during high-volume, fast-paced operations.

⮚ Build relationship with new and regular customers.

⮚ Knowledge using point-of-service (POS) computer system for automated order taking.

⮚ Up sell to add extra orders.

⮚ Understand and adhere to proper food handling, safety and sanitation standards during food preparation.

⮚ Clean and maintain all areas of the restaurant to promote a clean image.

⮚ Take and prepare small/big orders.

⮚ Able to make purchase order for customer.

⮚ Supervise and train other/new employees to maintain an efficient in fast-paced work environment.

⮚ Perform Cash-In Procedures; accounting for all forms of money (cash drawer and petty cash) ⮚ Helping the Store Manager to organize marketing activities, such as promotional events and discount schemes.

⮚ Responsible for checking and control inventory and do stock ordering.

⮚ Responsible for creating a weekly work schedule.

⮚ Observe and evaluate the overall performance of all staffs and give feedback to Employer.

⮚ Completed some courses required by the Company:

o Standard First Aid/CPR C/AED

Issued by: St. John Ambulance Council, Newfoundland and Labrador Inc. (February 2019)

o Food Handler Certification Course

Issued by: Instacert Canada (May 2020)

⮚ Follow up collection/payment thru phone call.

⮚ Visit to client for reconciliation purposes.

⮚ Able to prepare monthly billing/invoices of client.

⮚ Make SOA (statement of account) for reconciliation.

⮚ Filed, attend and execute small claims.

⮚ Able to operate/use an accounting system (MYOB)

⮚ Monthly submission of Credit Memo for client waiving of outstanding due or balance.

⮚ Company Investigation for prospective clients.

⮚ Operate as the lead point of contact for any concerns, feedback and other matters specific to our customer/client.

⮚ Build and maintain strong, long-lasting customer relationships.

⮚ Ensure the timely and successful delivery of our solutions according to customer/client needs.

⮚ Assist with high severity requests or issue escalations as needed.

⮚ Preparing draft/final contract for prospective/new clients.

⮚ Handling existing customer’s renewal of contracts.

⮚ Meeting client to discuss our service and new program.

⮚ Visiting client to personally address their concerns.

⮚ Negotiating with clients, solving any problems and making sure deadlines are met.

⮚ Bridges customers and Customer Service Representative: Try to resolve misunderstandings and unresolve problems.

⮚ Gathers information from customers: possible additional business, regarding our service and overall behavior of staffs in the conduct of their work.

⮚ Influence inquiries of customers to subscribe on our service by following a prepared sales talk to give service, product information, price quotations and price negotiation.

⮚ Customer Intelligence. Background checking of clients that complies with the requirements of Sales Executive.

⮚ Assisting the Marketing Manager and support the Sales Team with marketing activities.

⮚ Laying out and assisting with the production of marketing materials.

⮚ Ocular location for marketing activities.

⮚ Managing events and booking venues for marketing activities.

⮚ Managing the facebook account of the company for marketing purposes.

⮚ Uploading marketing materials, updating service offers and promotions to company’s website.

⮚ Taking photos of products that the company sell and upload online.

⮚ Has an experience with Lazada Seller Center in the Philippines (one of the biggest online marketplaces in Asia)

⮚ Preparing draft and final contract of customers.

⮚ Facilitate renewals of contract.

⮚ Making calls to customer regarding on contract concerns.

⮚ Receiving calls of customer and facilitate schedule for service.

• Took and followed detailed directions from other senior staffs.

On the Job Training

Assigned: Customer Advocacy Department