Kris Pinkerton

Communicated effectively with clients regarding appointment reminders, cancellations, and billing information.

Managed therapist schedules and appointments efficiently, minimizing conflicts and maximizing productivity.

Proficient in using Jane Practice Management Software.

Experience leading and motivating cross-functional teams, facilitating meetings, and presenting project updates.

Provide leadership and guidance to team members, fostering a collaborative work environment.

Experience in adapting to changing priorities and adjusting project plans accordingly.

Provide in person and virtual 1 on 1 health care services to community clients

Collaborate with Hospitals, Physicians and Home and Community Care Teams regarding treatment goals and outcomes.

Coordinate and schedule in person and virtual visits with patients throughout the Region of Waterloo.

Develop and maintain resources to facilitate access to virtual care technologies.

Administer first aid treatment and life support care to sick and injured persons in prehospital settings.

Assist with new hire orientation and employee training

Record and report to physicians and other members of healthcare team regarding patient's condition and injury, treatment provided and reactions to drugs and treatment.

Plan, manage and execute the Charity Walk in support of Crohn’s and Colitis Canada.

Oversee all volunteer resources.

Coordinate with all event sponsors and participants.

Consistently provided exceptional customer service to a diverse clientele, exceeding customer expectations and building strong rapport.

Provide training and revised education program for new employees.

Provided attentive and personalized service, anticipating customer needs and addressing concerns with sensitivity and compassion.

Handled guest complaints promptly, and deescalated potentially inappropriate behaviours.

• Coordinated with various contractors and homeowners for safe construction and excavation when dealing with underground and overhead KW Hydro electrical systems

• Provided excellent customer service while greeting, and helping customers
• Provided leadership to new employees while collaborating with other staff during training