Kris Meyers

As an Escalation Specialist (Floor Support) - Achieved in under 5 months of start date:

• Assisted agents with inquiries regarding complex issues, protocols and processes.
• Guide through process to ensure the right troubleshooting steps were taken with appropriate outcome.
• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Identified and reported trends in customer complaints to improve products and prevent future complaints.
• Escalated customer issues to management for appropriate action to be taken.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

As an Advisor II:

• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

As a Mentor:

• Assisted agents during their nesting phase with both monitor calls through side by side guidance.
• Allowed agents to shadow me while I took calls in order to give them an idea of the various types of calls and how they are handled.
• Answered any and all questions that new agents had regarding the job.

• Provided multiple levels of support for a online advertisement platform via live chats, phone calls, and emails in a high paced, ever changing environment.
• Helped developed the TrafficJunky Customer support team from the starting days. Involved in all levels of evolution of platform from providing ideas, feedback, and projects/proposals.
• Developed close relationships with clients ranging from small businesses to large companies with high-budget ad campaigns.
• Provided catered campaign strategies to help optimize their campaigns as well as analyze data from previous campaigns to provide feedback for better results. (Such as targeting features, bids suggestions via live stats, etc)
• Updated records with all interactions and customers transactions.
• Resolved issues based on thorough investigations of concerns.
• Avoided revenue losses with diligent attention to customers’ needs and complaints.
• Filtered advertisements for our publishers sites to maintain an optimal client experience.
• Provided payment support ranging from credit cards, wire-transfers, Giropay, PayPal, Crypto Currency, etc. •
• Programs used: Microsoft Dynamics Great plains, Excel, and Word.
• Experienced all shifts (Days/Evenings/Overnights) and assisted all newer employees with understanding the complex platform, side-by-side/online assistance, etc.

• Cleaned a daily average of 8-14 full rooms from individual rooms to double floor suites independently.

• Maintained the cleanliness of hotels hallways as well as main lobby.
• Inspected guest rooms to verify proper condition of furniture and appliances and reported malfunctions to maintenance team or supervisors.
• Managed safety, cleanliness, sanitation, and organization of guest rooms.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Communicated consistently with supervisors and management to discuss priorities or report issues.
• Responded to requests from patrons for linens and toiletries.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed, dusted, and polished floors, surfaces, and mirrors throughout establishment to maintain favorable appearance.
• Changed guestroom bed linens, cleaned and sanitized all bathroom surfaces, and restocked toiletries.
• Maintained well-organized, presentable spaces with constant attention to detail.