Kris Koenig
Winnipeg
Summary
Dynamic Regional Manager at GoEasy Ltd. with a proven track record in effective team development and performance improvement strategies. Enhanced customer satisfaction through proactive communication and resolved escalated issues efficiently. Skilled in data interpretation, driving growth initiatives, and fostering a culture of continuous improvement within diverse teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Manager
GoEasy Ltd.
02.2018 - 03.2025
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Store Manager
Easyhome Rent to Own
09.2001 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Cash Store Financial
08.1999 - 01.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts -
University of Manitoba
Winnipeg, NoneSkills
- Effective Team Development
- Employee Skill Enhancement
- Performance Improvement Strategies
- Data Interpretation
Accomplishments
- Supervised team of 58 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Highest SOI in the Company 2022, 2023
- Highest Loan Growth 2022
- Highest Loan Growth 2023
- Highest Loan Growth 2021
- Highest Loan Growth 2020
- Chairman's award 2022
- Highest Revenue Growth 2019.
- President's Award 2022
Languages
English
Full Professional
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
2022 Regional Manager of the Year
Regional Manager of the Year out of 43 Company Regionals.
Timeline
Regional Manager
GoEasy Ltd.
02.2018 - 03.2025
Store Manager
Easyhome Rent to Own
09.2001 - 02.2018
Assistant Store Manager
Cash Store Financial
08.1999 - 01.2001
Bachelor of Arts -
University of Manitoba
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