KRIPASINDHU SUTRADHAR
Scarborough,ON
Summary
Diligent and dedicated Deputy Manager with 15 years of experience in the Banking industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
16
16
years of professional experience
Work History
Deputy Manager
National Credit & Commerce Bank Ltd
05.2010 - 02.2022
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated 09 staff employees.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
Customer Service Officer
BRAC Bank Ltd
07.2006 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Arts - English Language And Literature
Sylhet International University
Sylhet, Bangladesh05.2019
Bachelor of Arts - English Language And Literature
National University
Gazipur, Bangladesh05.2000
Skills
- Performance Improvements
- Process and Procedure Development
- Operations Management
- Financial Analysis
- Time Management
- Sales and Marketing
- Staff Development
- Team Motivation
- Task Delegation
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Deputy Manager
National Credit & Commerce Bank Ltd
05.2010 - 02.2022
Customer Service Officer
BRAC Bank Ltd
07.2006 - 08.2009
Master of Arts - English Language And Literature
Sylhet International University
Bachelor of Arts - English Language And Literature
National University
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