Kripa Patel
Toronto,ON
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at UPS showcased my ability to prioritize urgent shipments, ensuring punctuality and accuracy. Adept in customer service and maintaining patience under pressure, I excel in fast-paced environments, significantly contributing to team and customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Baskin Robins
10.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Package Sorter
UPS
01.2023 - 06.2023
- Supported the shipping department by preparing sorted packages for transportation, reinforcing the company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Teacher
Shree Swaminarayan Gurukul, Vapi
04.2012 - 03.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Project Management - Business Analysis And Process Management
Algoma University
Sault Ste. Marie, ON07.2024
BCA- Bachelors of Computer Application - Computer Science
R.K. Desai College of Computer And Applied Science
Vapi- India07.2003
High School Diploma -
Sarvajanik Vidhyalay
Daman- India04.2003
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Cashier
Baskin Robins
10.2023 - 02.2024
Package Sorter
UPS
01.2023 - 06.2023
Teacher
Shree Swaminarayan Gurukul, Vapi
04.2012 - 03.2022
Project Management - Business Analysis And Process Management
Algoma University
BCA- Bachelors of Computer Application - Computer Science
R.K. Desai College of Computer And Applied Science
High School Diploma -
Sarvajanik Vidhyalay
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