KRIPA MARIYA
Summary
Detail-oriented Social Work Graduate with over 4 years of experience in client services, community care, and crisis intervention. Skilled in crisis assessment, de-escalation, and referral coordination. Adapt to supporting individuals experiencing mental health crises, promoting recovery-focused outcomes, and collaborating with multidisciplinary teams. Certified in CPI, First Aid/CPR, and trauma-informed practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Worker (Certified)
Ministry of Social Development and Poverty Reduction
07.2023 - Current
- Deliver high-quality service to clients in-person over 100 clients per day, often engaging with individuals in crisis or facing complex barriers.
- Conduct crisis assessments, intake interviews, and prioritize urgent cases to ensure timely interventions.
- Provide information, referrals, and follow-up supports to individuals experiencing financial, emotional, or mental health challenges.
- Use de-escalation strategies to manage conflict and emotionally charged situations with empathy and professionalism.
- Maintain accurate client information and confidential records in compliance with FOIPPA and government standards.
- Work collaboratively with community partners, health professionals, and multidisciplinary teams to support vulnerable populations.
Head Cashier
The Home Depot
04.2022 - 05.2024
- Supervised cashier operations, trained new employees, and provided leadership in a high-volume retail environment.
- Managed scheduling, inventory updates, and financial transactions with accuracy and accountability.
- Resolved customer concerns using problem-solving and conflict resolution skills transferable to crisis response work.
Community Support Worker
Axis Family Resources Ltd.
10.2022 - 10.2023
- Supported individuals with disabilities, mental health concerns, and complex needs in their homes and communities.
- Developed individualized care plans to promote independence, recovery, and community integration.
- Provided crisis support, emotional counselling, and safety planning for clients in high-stress situations.
- Applied de-escalation and problem-solving techniques to resolve conflict and ensure client well-being.
- Documented client progress, interventions, and incidents while maintaining strict confidentiality.
Practicum Student – Social Work Support
Milieu Family Services
01.2023 - 04.2023
- Assisted children and youth experiencing , emotional, and mental health challenges.
- Conducted group and individual interventions focused on social skill development, resilience, and self-management.
- Implemented behaviour management and trauma-informed care strategies under supervision.
- Collaborated with teachers, parents, and allied professionals to improve academic engagement and wellness.
Education
Diploma - Social Work
College of New Caledonia
12.2024
High School Diploma -
A J John Memorial Higher Secondary School
03.2018
Skills
- Crisis Assessment & Intervention
- Trauma-Informed & Recovery-Oriented Practice
- Crisis Prevention & De-escalation (CPI Certified)
- Brief Counselling & Referral Support
- Community Resource Navigation
- Confidential Case Management
- Cultural Competence & Anti-Oppressive Practice
- Strong Communication & Relationship-Building
- Problem-Solving & Conflict Resolution
Certification
- First Aid & CPR/AED Level C
- Crisis Prevention Intervention (CPI)
- Attachment and the Neurobiology of Trauma (Workshop)
- Community Support Worker Certification
Timeline
Client Service Worker (Certified)
Ministry of Social Development and Poverty Reduction
07.2023 - Current
Practicum Student – Social Work Support
Milieu Family Services
01.2023 - 04.2023
Community Support Worker
Axis Family Resources Ltd.
10.2022 - 10.2023
Head Cashier
The Home Depot
04.2022 - 05.2024
Diploma - Social Work
College of New Caledonia
High School Diploma -
A J John Memorial Higher Secondary School
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