Summary
Overview
Work History
Education
Skills
Timeline
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Kripa Kolathery Vinod

Truro,NS

Summary

Strategic and results-oriented professional with broad experience in government administration, banking, retail management, and logistics coordination. Proven ability to lead and develop teams, manage high-volume operations, and ensure compliance with legislative and organizational requirements. Skilled in optimizing workflows, strengthening stakeholder relationships, and delivering efficient, high-quality public service. Recognized for strong leadership, problem-solving, and decision-making abilities, with a record of driving operational excellence.

Overview

10
10
years of professional experience

Work History

Clerk-3 , Customer Service Representative

Government of Nova Scotia
04.2024 - Current
  • Engaging with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs.
  • Ensuring Access Nova Scotia meets clients needs and clients accomplish what they set out to do, through answering their questions and provide the support they require.
  • Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers' license's, renew license plates, complete knowledge tests, marriage licenses and more.
  • Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
  • Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
  • Processed business incorporation's and registrations, maintained corporate records, monitored compliance with legislative requirements, and provided guidance to the public on company formation and regulatory obligations.
  • Administered the issuance of marriage licenses by reviewing applications, verifying eligibility and documentation, maintaining official records, and providing information to the public on legislative requirements and procedures.
  • Process various forms related to residential tenancy. Keep records of all tenancy agreements and related documents, ensuring their accuracy and proper filing.

Operation Analyst (Control Officer)

Royal Bank of Canada, RBC
02.2022 - 03.2024
  • Supported control program implementation, execution, risk identification and mitigation, counseling business leaders on financial risks and advising on remediation strategies.
  • Understood risk framework, business policies and available programs, translating into plans for business growth, risk management and threat mitigation.
  • Interacted with stakeholders, regulators and other members of cross-functional teams to establish standard protocol, develop clear risk management goals and support healthy patterns of sustainable growth.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Assessed operational performance to identify areas for improvement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Assistant Manager

Ultramar
09.2020 - 01.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.

Store Associate

NSLC
11.2018 - 08.2020
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.

Logistics Coordinator

Skysail Logistics
08.2015 - 08.2018
  • Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
  • Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
  • Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
  • Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.

Education

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University
Sydney
05-2020

BBA - Business Administration And Management

Mahatma Gandhi University
Kerala, India
05-2018

Skills

  • Bookkeeping
  • Database management skills
  • Efficient records retrieval
  • Cash management
  • Operational efficiency support
  • Customer experience enhancement
  • Proficient in MS Office
  • Administrative coordination
  • Data confidentiality
  • Sales expertise
  • Office inventory management
  • SQL Server, RIMMS, Intel IMATCH
  • 50 WPM typing speed
  • First aid/CPR/WHIMS

Timeline

Clerk-3 , Customer Service Representative

Government of Nova Scotia
04.2024 - Current

Operation Analyst (Control Officer)

Royal Bank of Canada, RBC
02.2022 - 03.2024

Assistant Manager

Ultramar
09.2020 - 01.2022

Store Associate

NSLC
11.2018 - 08.2020

Logistics Coordinator

Skysail Logistics
08.2015 - 08.2018

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University

BBA - Business Administration And Management

Mahatma Gandhi University

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Kripa Kolathery Vinod