Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Krinal Chauhan

Brampton,ON

Summary

A highly adaptable individual with experience delivering personalized service in fast-paced, public-facing environments. Skilled at engaging with diverse teams, individuals, and customers to identify needs, and providing tailored recommendations that contributed to increased sales. Demonstrates strong communication, problem-solving, and multitasking abilities, while being committed to continuous learning and developing skills applicable to both retail and other professional settings. Driven by a passion for continuous learning and successfully navigating change.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Part-time Sales Associate

Part-time Sales Associate
Brampton, ON
10.2023 - 06.2024
  • Delivered personalized customer service by identifying individual needs and recommending suitable products, contributing to increase of sales during the holiday season.
  • Utilized interpersonal and communication skills in a fast-paced, public-facing role to provide personalized service and product guidance, directly contributing to a surge in holiday sales.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Balanced multiple responsibilities in a fast-paced environment while maintaining attention to detail and accuracy in transactions.
  • Trained new associates on store policies, customer service standards, and product knowledge.

Co-op Internship - Research Assistant

Ottawa Hospital Research Institute
Ottawa, ON
09.2024 - 12.2024
  • Conducted patient follow-up visits and calls for the clinical trial; effectively cleared follow-up backlog through consistent patient outreach, ensuring up-to-date data for trial continuity.
  • Showcased strong computer and data entry skills, the organization’s electronic data capture systems to enter in patient data and visit documentation.
  • Maintained detailed and accurate records of patient visits, CRFs, and study documentation, in compliance with GCP guidelines.
  • Strengthened interpersonal, communication skills, through shadowing on patient recruitment and informed consent processes and interaction with cross-functional research teams.

Clinical Patient Support Volunteer

Toronto Western Hospital
Toronto, ON
03.2024 - 08.2024
  • Assisted patients with general inquiries and information needs.
  • Facilitated smooth patient flow by coordinating transitions to examination areas while providing emotional reassurance and addressing concerns with empathy and professionalism.

Plasma Donor Centre Volunteer

Canadian Blood Services
Vaughan, ON
05.2023 - 05.2024
  • Engaged in greeting multiple donors per shift and provided key information about the donation process.
  • Monitored weekly inventory of donation supplies and goods.

Education

Clinical Research (CRQC) Graduate Certificate -

Seneca Polytechnic College
05.2025

Bachelor of Science - Biology, Minor in Psychology

Toronto Metropolitan University
10.2023

Skills

  • Functional: Data Collection & Entry Research Ethics & Compliance Time Management Verbal & Written Communication Interpersonal Skills Organizational Skills Critical thinking Inventory tracking Teamwork and collaboration
  • Technical Tools: Microsoft Excel Microsoft Word Microsoft Outlook Microsoft Access POS system Order processing Sales expertise

Certification

CITI Program: Responsible Conduct of Research (RCR) | Certification in Good Clinical Practice (GCP) – Canada | TCPS 2: CORE-2022 - Panel of Research Ethics | Certified in Standard First Aid & CPR/AED level C - Red Cross.

Languages

Gujarati
Native/ Bilingual
Hindi
Professional

Timeline

Co-op Internship - Research Assistant

Ottawa Hospital Research Institute
09.2024 - 12.2024

Clinical Patient Support Volunteer

Toronto Western Hospital
03.2024 - 08.2024

Part-time Sales Associate

Part-time Sales Associate
10.2023 - 06.2024

Plasma Donor Centre Volunteer

Canadian Blood Services
05.2023 - 05.2024

Clinical Research (CRQC) Graduate Certificate -

Seneca Polytechnic College

Bachelor of Science - Biology, Minor in Psychology

Toronto Metropolitan University

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Krinal Chauhan