Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Krina Patel

Peterborough,Ontario

Summary

Detail-oriented Administrative professional with hands-on experience in recruitment, onboarding, payroll support, and compliance. Proficient in ADP Workforce Now, BrightHR, and MS Office. Strong background in employee records management, reporting, and front-desk administration. Highly adaptable and open to relocation anywhere in Ontario, or across Canada.

Overview

3
3
years of professional experience
1
1
Certification

Work History

HR/Administrative Assistant

Savage Arms
Lakefield, Ontario
05.2025 - Current
  • Prepared and maintained monthly absenteeism reports for management review.
  • Used ADP Workforce Now and BrightHR to update employee records, track attendance, and manage payroll documentation.
  • Created and updated the Wellness Wall each month to support employee engagement and communication.
  • Handled all administrative duties, including filing, data entry, scheduling, and front desk operations.
  • Served as the first point of contact for employees, visitors, and external partners, ensuring professional communication and support.
  • Assisted with WSIB documentation and compliance with AODA and Health & Safety requirements.

Branch Manager

Cash 4 you
Peterborough, Ontario
12.2024 - 05.2025
  • Managed day-to-day branch operations and supervised a team of 3 employees.
  • Conducted hiring, staff training, coaching, and performance reviews to improve productivity.
  • Ensured compliance with financial regulations, loan policies, and company standards.
  • Assisted customers with personal loans and financial products, maintaining accuracy and confidentiality.
  • Monitored branch financial metrics and reported results to meet business and risk goals.
  • Promoted a collaborative team environment focused on service excellence and results.

HR Assistant

DLF Pickseed
Lindsay, Ontario
08.2024 - 12.2024
  • Assisted in the recruitment cycle by creating job postings, screening resumes, and scheduling interviews.
  • Entered and maintained employee data in HRIS systems with accuracy and confidentiality.
  • Helped streamline candidate tracking and communication, reducing hiring time by 20%.
  • Supported compliance filing and HR documentation across multiple departments.
  • Provided general HR and administrative support to the HR team.

Loyalty Program Specialist

Lufthansa Intouch
Peterborough, Ontario
07.2022 - 07.2024
  • Handled 100+ daily customer inquiries by phone and chat, providing accurate and timely solutions.
  • Promoted to “Miles & More Agent” to manage premium clients, complaints, and elite loyalty accounts.
  • Resolved complex service issues while maintaining professionalism and meeting service quality targets.
  • Documented interactions and updated records in internal systems to ensure compliance and accuracy.
  • Supported team collaboration and training to improve efficiency and customer satisfaction.

Education

MBA - Information Technology

International Business University
12-2027

BBA - Business Administration And Management

Trent University
Peterborough
12-2024

Skills

  • Project management
  • Data analysis
  • Employee training
  • Customer service
  • Recruiting strategies
  • HR compliance
  • Job description development
  • Payroll administration
  • Office administration
  • Administrative support
  • Business administration
  • HRIS management
  • Talent management
  • Microsoft office and docusign

Certification

  • Certified Human Resources Professional (CHRP) – In Progress
    Human Resources Professionals Association (HRPA)
  • HR Fundamentals Certificate – Udemy, Completed December 2024

Websites

Timeline

HR/Administrative Assistant

Savage Arms
05.2025 - Current

Branch Manager

Cash 4 you
12.2024 - 05.2025

HR Assistant

DLF Pickseed
08.2024 - 12.2024

Loyalty Program Specialist

Lufthansa Intouch
07.2022 - 07.2024

MBA - Information Technology

International Business University

BBA - Business Administration And Management

Trent University

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Krina Patel