Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KRINA PATEL

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

HGS
04.2022 - Current
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote Rogers and Fido products and services
  • Take appropriate action to efficiently resolve issues
  • Identify customers need for additional Rogers's and Fido products and services.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Compliance Associate

Walmart
07.2021 - 01.2022
  • Maintained facility-related materials and supplies
  • Identified secure and high-risk areas and assessed vulnerabilities from building standpoint for unauthorized access
  • Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements
  • Investigated incidents and accidents to identify causes and potential preventive measures.

Supervisor

Indian Masala Bistro
04.2018 - 06.2021
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Diploma in Business Administration -

Royal Wells College
London, UK
07.2008

Skills

  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Excellent Communication
  • MS Office
  • Active Listening
  • Account Updates
  • Time Management
  • Issue Resolution

References

Reference available upon request.

Timeline

Customer Service Manager

HGS
04.2022 - Current

Compliance Associate

Walmart
07.2021 - 01.2022

Supervisor

Indian Masala Bistro
04.2018 - 06.2021

Diploma in Business Administration -

Royal Wells College

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KRINA PATEL