KRIMA PATEL
Calgary
Summary
Experienced with produce department operations, including inventory management and quality control. Uses effective team leadership to maintain high standards and customer satisfaction. Track record of optimizing processes to enhance efficiency and product quality.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Rogers Communications
06.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
Head Cashier
Real Canadian Superstore
01.2023 - 05.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Produce Manager
Walmart
01.2019 - 11.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Purchased produce following guidelines of marketing plan.
- Improved produce department efficiency by implementing streamlined inventory management processes.
Cashier
Walmart
12.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Computer Science - Computer Engineering
University of Thunderbay
Thunderbay06-2019
Skills
- Administrative Expertise: Contract coordination, data management, stakeholder liaison
- Technical Proficiency: MS Office Suite (Excel, Word, PowerPoint, Outlook), Contract Life Management Systems
- Advanced Excel: Pivot tables, VLOOKUP, and data visualization
- Interpersonal Skills: Strong communication, teamwork, and customer service
- Problem-Solving: Analytical and cognitive skills to resolve complex administrative issues
- Organization: Multi-tasking in fast-paced environments while maintaining accuracy and attention to detail
- Customer service
- Retail management experience
- Retail inventory management
- Inventory counting
- Stock rotation
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Sales Supervisor
Rogers Communications
06.2024 - Current
Head Cashier
Real Canadian Superstore
01.2023 - 05.2024
Produce Manager
Walmart
01.2019 - 11.2022
Cashier
Walmart
12.2017 - 12.2018
Master of Computer Science - Computer Engineering
University of Thunderbay
Training
- Advanced Procurement Strategies Workshop, Supply Chain Canada
- SAP Ariba Advanced Training
- Regulatory Compliance in Procurement, Canadian Healthcare Institute
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