Krima Patel
Scarborough
Summary
A highly motivated individual with excellent communication, problem-solving, and customer service skills.
Proven ability to manage high-pressure situations, resolve customer concerns efficiently, and exceed expectations in a professional setting. Adept at utilizing technology to provide seamless customer interactions.
Overview
3
3
years of professional experience
Work History
Environmental Aide
Jane Healthcare Centre
12.2023 - Current
- Collaborated with public authorities to improve energy efficiency and introduce recycling schemes.
- Performed continuous reviews of construction practices to check whether debris or chemicals entered protected areas.
- Obtained environmental permits to develop Type and Type environmental programs for industrial clients.
- Prepared technical proposals and scientific reports for new industrial projects, using Software and Software.
- Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
- Conducted research on emerging green technologies, presenting findings to management for consideration in future projects.
- Monitored and analyzed energy consumption patterns, identifying opportunities to conserve resources and reduce operating costs.
Call Center Agent Community Service
North York Community House
04.2024 - 11.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Agent Supervisor
One Contact Canada Inc.
04.2022 - 10.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Diploma - Fitness And Health Promotion
Georgian College
Barrie, None04.2023
Skills
- Customer service and communication
- Call Management and CRM tools
- Conflict resolution and problem-solving
- Proficiency in English, Hindi and Gujarati
Languages
English
Full Professional
Timeline
Call Center Agent Community Service
North York Community House
04.2024 - 11.2024
Environmental Aide
Jane Healthcare Centre
12.2023 - Current
Call Center Agent Supervisor
One Contact Canada Inc.
04.2022 - 10.2023
Diploma - Fitness And Health Promotion
Georgian College
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