Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krima Patel

Scarborough

Summary

A highly motivated individual with excellent communication, problem-solving, and customer service skills.

Proven ability to manage high-pressure situations, resolve customer concerns efficiently, and exceed expectations in a professional setting. Adept at utilizing technology to provide seamless customer interactions.

Overview

3
3
years of professional experience

Work History

Environmental Aide

Jane Healthcare Centre
12.2023 - Current
  • Collaborated with public authorities to improve energy efficiency and introduce recycling schemes.
  • Performed continuous reviews of construction practices to check whether debris or chemicals entered protected areas.
  • Obtained environmental permits to develop Type and Type environmental programs for industrial clients.
  • Prepared technical proposals and scientific reports for new industrial projects, using Software and Software.
  • Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
  • Conducted research on emerging green technologies, presenting findings to management for consideration in future projects.
  • Monitored and analyzed energy consumption patterns, identifying opportunities to conserve resources and reduce operating costs.

Call Center Agent Community Service

North York Community House
04.2024 - 11.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Call Center Agent Supervisor

One Contact Canada Inc.
04.2022 - 10.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Diploma - Fitness And Health Promotion

Georgian College
Barrie, None
04.2023

Skills

  • Customer service and communication
  • Call Management and CRM tools
  • Conflict resolution and problem-solving
  • Proficiency in English, Hindi and Gujarati

Languages

English
Full Professional

Timeline

Call Center Agent Community Service

North York Community House
04.2024 - 11.2024

Environmental Aide

Jane Healthcare Centre
12.2023 - Current

Call Center Agent Supervisor

One Contact Canada Inc.
04.2022 - 10.2023

Diploma - Fitness And Health Promotion

Georgian College

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Krima Patel