Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Krima Patel

Toronto,ON

Summary

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

One Contact Canada Inc.
Scarborough
04.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Security Guard

Vista Security and Investigation
Toronto
04.2021 - 04.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Education

Diploma - Science

Georgian College
Barrie, ON
04.2023

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • FLUENT IN LANGUAGE

Languages

English
Full Professional

Certification

First Aid and Standard CPR/AED level C

Smart serve

Microsoft

Timeline

Call Center Representative

One Contact Canada Inc.
04.2023 - Current

Security Guard

Vista Security and Investigation
04.2021 - 04.2023

Diploma - Science

Georgian College
Krima Patel