Krijah Selvakumaran
Orillia,ON
Summary
Results-driven manager with extensive experience at Warminster Varity Store, specializing in conflict resolution and regulatory compliance. Achieved significant improvements in customer satisfaction through targeted initiatives and data-driven strategies. Proficient in vendor management, ensuring timely deliveries and high-quality service. Dedicated to creating a positive and productive work environment for all team members.
Overview
14
14
years of professional experience
Work History
Manager
Warminster Varity Store
Warminster, Ontario
08.2013 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
Banking Associate
Bank Of Ceylon
Jaffan, Sri Lanka
03.2011 - 11.2012
- Prepared reports detailing banking activities such as transaction history, interest income earned.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Reviewed customer applications for completeness and accuracy.
- Ensured compliance with banking regulations when processing transactions.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Performed data entry tasks to update customer records in the system accurately.
- Generated monthly reports on outstanding loans for management review.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Provided guidance to customers regarding online banking features and functions.
- Researched customer inquiries and resolved issues efficiently.
- Updated customer information into the database after verifying its accuracy.
Education
Bachelor Of Arts.Music
Univercity of Jaffna
Sri Lanak01-2011
English Diploma
Georgian College
Barrie, NoneSkills
- Conflict resolution
- Customer satisfaction
- Regulatory compliance
- Data analysis
- Employee training
- Vendor management
Timeline
Manager
Warminster Varity Store
08.2013 - Current
Banking Associate
Bank Of Ceylon
03.2011 - 11.2012
Bachelor Of Arts.Music
Univercity of Jaffna
English Diploma
Georgian College