Krestine Mae Bael Aquino
Summary
Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.
Overview
8
8
years of professional experience
Work History
Beauty Concierge
Nordstrom
09.2022 - 06.2023
- Oversaw weekly, monthly and quarterly sales goals and daily business reports
- Promoted promotional offers, communicated with customers, made clienteles and maintained contact with them, and made phone calls to invite customers to try new products
- Identified customer demands and recommend cosmetics and skin care products based on their preferences, and targeted questions to get a better understanding of the clients needs
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Seasonal Cashier
Space of BTS Pop
08.2022 - 12.2022
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Performed accurate and efficient cash duties
- Connect with every customer by asking open-ended questions to assess needs
- Built relationships with customers to encourage repeat business.
Part-time Keyholder
Sugarfina
01.2022 - 10.2022
- Monitored sales performance through analysis of sales reports and comparison shopping
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs
- Maintained all merchandising standards by building attractive displays and monitoring inventory levels
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Associate
Play Line Friends Pop
08.2021 - 01.2022
- Handled debit and credit transactions with speed and accuracy to avoid any discrepancy
- Maintained store operations including stocking, cleaning and merchandising through product knowledge and organizational skills
- Exceed client profile creation goals by over 15%, resulting in client awareness and subscription
Key Holder
Holika Holika
06.2015 - 08.2021
- Initiated and lead one-on-one customer consultations and made sure to utilize strong product knowledge to sell products
- Handled disputes independently by providing solutions to customer's issues in terms of services
- Suggested additional items and skincare routines using product knowledge to boost sales and increase customer satisfaction
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Dental Assisting Diploma -
Medix College
North York, ON01.2023
Skills
- Guest Relations
- Corporate Policies and Procedures
- Microsoft Word
- Stocking and Replenishing
- Report Creation
- Order Fulfillment
- Customer Loyalty
- Customer Inquiries
- Guest Accommodations
- Guest Experiences
- Telephone Reception
- Strong Problem-Solving Skills
Reference available upon request
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Timeline
Beauty Concierge
Nordstrom
09.2022 - 06.2023
Seasonal Cashier
Space of BTS Pop
08.2022 - 12.2022
Part-time Keyholder
Sugarfina
01.2022 - 10.2022
Store Associate
Play Line Friends Pop
08.2021 - 01.2022
Key Holder
Holika Holika
06.2015 - 08.2021
Dental Assisting Diploma -
Medix College
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