Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Quezada

Concord,CA

Summary

Personable, energetic and professional candidate with skilled experience in customer service and cash handling. Adept at managing high-volume transactions and enhancing customer satisfaction. Demonstrated ability to learn quickly, have attention to detail, bringing readiness to excellent interpersonal skills and strong work ethic. Leveraging skills in multitasking and problem-solving, I've contributed to operational excellence, offering valuable and knowledgeable contributions in administrative activities and team success, all while consistently exceeding performance metrics, positive client interactions and operational efficiency.

Overview

7
7
years of professional experience

Work History

Bank Teller

Wells Fargo
03.2020 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
  • Answering telephone inquiries on checking and savings accounts, scheduling appointments and providing assistance to any customers banking needs or concerns

Sales Associate

Costco
11.2019 - 02.2020
  • Boosted customer satisfaction levels through exceptional service and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients about credit card benefits such as rewards programs or promotional offers leading to better utilization of available resources.
  • Contributed to a positive team environment, sharing knowledge, skills, and expertise with colleagues as needed.

Retail Assistant Manager

Claires
08.2019 - 11.2019
  • Modeled effective leadership and maintained strong presence on sales floor to build relationships with customers, while supporting team and increasing revenue
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.

Retail Sales Associate

Agaci
04.2019 - 08.2019
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.

Retail Sales Associate

Charlotte Russe
01.2018 - 04.2019
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science - Business Administration

Diablo Valley College
Pleasant Hill, CA
05-2024

Skills

  • Attention to detail
  • Professionalism and strong work ethic
  • Cash handling
  • Deposit and withdrawal management
  • Multitasking abilities and organization skills
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

Wells Fargo
03.2020 - Current

Sales Associate

Costco
11.2019 - 02.2020

Retail Assistant Manager

Claires
08.2019 - 11.2019

Retail Sales Associate

Agaci
04.2019 - 08.2019

Retail Sales Associate

Charlotte Russe
01.2018 - 04.2019

Associate of Science - Business Administration

Diablo Valley College
Karina Quezada