K PRINCY THANKACHAN
London,ON
Summary
Organized Patient Service Representative with 1.4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Health Care Aide
Victory Center
USA
06.2022 - 11.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Lunchtime Supervisor
Hawthorne Elementary School
USA
08.2021 - 05.2022
- Enhanced student safety by diligently monitoring cafeteria and playground during lunchtime.
- Reduced instances of bullying through active supervision and fostering positive atmosphere in lunch area.
- Assisted students with special needs, ensuring they received proper care and attention during lunch breaks.
- Increased efficiency of lunch service by directing children to appropriate seating areas and assisting with food distribution.
- Provided first aid assistance when necessary, adhering to established protocols and guidelines for student safety.
Cashier Manager
Mobil Gas Station
USA
01.2020 - 07.2021
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Cashier Assistant
BP Gas Station Service
USA
06.2016 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
Junior PHP Developer
GBIM Technologies Pvt Ltd
Mumbai
11.2012 - 03.2015
- Used authoring or scripting languages and content creation tools to design, build, and maintain websites
- Analyzed user needs to determine technical requirements.
- Conferred with management to prioritize needs, resolve conflicts, and develop content criteria
- Streamlined data processing tasks for better user experience with well-designed database queries.
- Enhanced website performance by optimizing PHP code and implementing efficient algorithms.
Social Media Coordinator
GBIM Technologies Pvt Ltd
Mumbai
03.2012 - 11.2012
- Generated content ideas to engage target audiences and increase followers
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement
- Researched social media trends and monitored competitor activity, evolving highly relevant social content
- Established and maintained relationships with influencers to boost brand awareness
- Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Enhanced online engagement with the creation of compelling content for various platforms.
Front Desk Receptionist
Dhanwantari Hospital
Mumbai
05.2007 - 02.2012
- Greeted patients immediately upon arrival, providing excellent customer service
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Managed calendar of events and schedules, coordinating appointments for patients and scheduled duties for staff members
- Updated, organized, and filed patient records, medical histories, and contact information for traceability
- Assisted with medical billing and coding
- Used basic knowledge of medical terminology in daily office tasks
Education
IBM Data Analyst Professional - Coursera - Online Teaching And Learning
Coursera Online Certification
Online01.2023
.Net Certification - NIIT -
NIIT
Mumbai01.2012
Bachelors In Information Technologies -
Sikkim Manipal University
Mumbai01.2011
Skills
Data Analyst Skill:
- Data visualization
- Data Cleaning
- Data Wangling
- Data Wrapping
- GitHub
- Python
- SQL
- Power BI
Health Care Skill:
- Patient Lifting
- Mobility Assistance
- Condition Monitoring
- Patient Relations
- Medical Records Management
- Feeding Assistance
- Direct Patient Care
- Decision-making abilities
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Health Care Aide
Victory Center
06.2022 - 11.2023
Lunchtime Supervisor
Hawthorne Elementary School
08.2021 - 05.2022
Cashier Manager
Mobil Gas Station
01.2020 - 07.2021
Cashier Assistant
BP Gas Station Service
06.2016 - 11.2017
Junior PHP Developer
GBIM Technologies Pvt Ltd
11.2012 - 03.2015
Social Media Coordinator
GBIM Technologies Pvt Ltd
03.2012 - 11.2012
Front Desk Receptionist
Dhanwantari Hospital
05.2007 - 02.2012
IBM Data Analyst Professional - Coursera - Online Teaching And Learning
Coursera Online Certification
.Net Certification - NIIT -
NIIT
Bachelors In Information Technologies -
Sikkim Manipal University