Krupa Patel
Orangeville,ON
Summary
Proven Customer Service Associate at Shree Sai Corporation, adept in CRM and customer support, I excelled in resolving customer issues and enhancing satisfaction. Leveraging product merchandising and complaint resolution skills, I significantly improved account accuracy and customer relations, demonstrating a positive attitude and a commitment to excellence in every interaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Shree Sai Corporation
05.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Master of Commerce -
North Gujarat University
Kadi, Gujarat04-2022
Bachelor of Commerce -
Kadi Sarva Vishvavidhyalaya
Kadi, Gujarat04-2020
Skills
- Product and service solutions
- Customer support
- Product merchandising
- Retail marketing
- Customer complaint resolution
- Customer relationship management (CRM)
- Customer RMA management
Certification
Chartered Accountant Intermediate - Ahmedabad, India
Timeline
Customer Service Associate
Shree Sai Corporation
05.2023 - 08.2024
Chartered Accountant Intermediate - Ahmedabad, India
Master of Commerce -
North Gujarat University
Bachelor of Commerce -
Kadi Sarva Vishvavidhyalaya
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