Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kowsar Saleh

Toronto,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Native proficiency in three languages" Arabic-Farsi-English"

Overview

12
12
years of professional experience

Work History

Office Administrator

Unicare Clinic
09.2022 - Current
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed and sent medical records to other physicians upon request.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed appointments, registrations and patient relations in busy medical office while managing both doctors patients and schedules single handedly.

Real state administrative assistant

Freelance
  • AtRE/MAX ELITE Real State
  • Working with MLS System (Input all listing information into MLS and marketing websites and updateas needed.)
  • Create and design Marketing materials
  • Offers - creation of offers, modifications, waivers, and other relevant forms/documents
  • Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS)listings and etc
  • Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
  • Provide proactive weekly feedback to sellers regarding all showings and marketing activities
  • Coordinate all public open houses and broker open houses
  • Submit all necessary documentation to office broker for file compliance
  • Input all necessary information into client database and transaction management systems.

Team Leader

Anderson College
08.2021 - 04.2022
  • Spearheaded the implementation of a comprehensive English as a Second Language (ESL) program whichgenerated $60,000 in revenue within ~9 months
  • Oversaw the performance of 4 instructors teaching and 1 members of the administrative support team while capitalizing on coaching opportunities to enhance on-the-job performance
  • Hired, trained, and supervised the admissions advisors that demonstrated a commitment to diversity and identified qualified personnel to build the talent pipeline
  • Served as a special advisor to the Director and made recommendations on how to enhance the effectiveness of intercultural programs within the college
  • Facilitated communication while working with international students using fluency in Arabic and Farsi
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained database systems to track and analyze operational data.

Administrative Assistant

Al Mataf
10.2010 - 04.2014
  • Provided high-quality customer service by greeting visitors and answering, routing, and taking messages forUncountable incoming callers daily
  • Organized and improved the company’s filing system which increased efficiency by 200%
  • Leveraged time and calendar management skills to make travel arrangements and schedule meetings andappointments for 23 team members in a high-volume environment
  • Supported more than 4 meetings daily by organizing spaces, distributing materials, and took notes todocument important points and action items for team members

Education

Project Management: Professional Certificate -

Google Coursera

Data Analytics- Profesional Certificate -

Google Coursera

Administrative Assistant Diploma -

YMCA
Toronto

Bachelor of Tourism & Hospitality - Management

Azad university of Tehran

Accessibility For Ontarians With Disabilities Act -

.

Worker/Supervisor Health And Safety Awareness -

Certification

Workplace Violence And Harassment Certificate -

.

Certified Life Coach -

Coach Heroes

Workplace Hazardous Materials Information System ( -

.
2020

Skills

  • Leadership, Management, Supervision, Customer Service Management, Team Leader, Program Management,Program Logistics,
  • Administration, Registration Coordination, Strategic Planning, Public Speaking, Problem- Solving, Training & Development, Mentoring,
  • Motivation, Coaching, Presentations,
  • Data Management, Active Listening, Critical Thinking
  • Administrative Skills, Organizational Skills, Multitasking, Computer Skills:
  • Microsoft Office, Canva, Infusion Business Software, Campus Management Software
  • Administrative Arrangements
  • Customer Relationship Management
  • Office Management
  • Time Management
  • Verbal and Written Communication
  • Calendar Management

Accomplishments

• Led program to reduce customer onboarding time by 20%, resulting in 75% increase in

customer satisfaction ratings.

• Spearheaded the successful launch of a new program, increasing customer satisfaction by

25% in 6 months.

Timeline

Office Administrator

Unicare Clinic
09.2022 - Current

Team Leader

Anderson College
08.2021 - 04.2022

Administrative Assistant

Al Mataf
10.2010 - 04.2014

Real state administrative assistant

Freelance

Project Management: Professional Certificate -

Google Coursera

Data Analytics- Profesional Certificate -

Google Coursera

Administrative Assistant Diploma -

YMCA

Bachelor of Tourism & Hospitality - Management

Azad university of Tehran

Accessibility For Ontarians With Disabilities Act -

.

Worker/Supervisor Health And Safety Awareness -

Certification

Workplace Violence And Harassment Certificate -

.

Certified Life Coach -

Coach Heroes

Workplace Hazardous Materials Information System ( -

.

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Kowsar Saleh