KOVILA SOOBRAYEN
Waterloo,ON
Summary
Fully bilingual- in both English and French, with strong management and customer service experience. Acknowledged for excellent communication, problem solving abilities and strong analytical skills. Aspire to take up new challenges and add value to business stake holders in the financial industry.
Overview
11
11
years of professional experience
Work History
Credit Analyst
Nissan Canada Finance
- Reviews, Analyze and makes decisions on all credit application both individuals and commercials
- Collaborate effectively with Risk Department for implementation and testing of new system configuration
- Analyze and assess the financial statements for commercial files
- Assess credit proposals from companies on fleet with NCF or IFS
- Review policy and procedures together with risk team on monthly basis
- Performs all investigation needed on credit application(i.e pulls bureaus, verifies fraud alert, contacts banks and other credit institutions) to make informed decision.
Discounter- Funding Department
Nissan Canada Finance
- Ensures that funding package for loans and leases meets company policies
- Assist in preparing monthly funding statistical reports and KPIs
- Perform validation of all contracts to ensure efficient booking of transactions
- Collaborate with team members to update internal procedures and identifies avenues for continuous improvements
- Maintain strong relationships with dealers to ensure smooth running of operations that meets set service level agreements.
Bilingual Customer Advisor Specialist
SHAW COMMUNICATIONS
08.2020 - 01.2021
- Providing a pleasant, professional and knowledgeable customer service
- Educate customers on the benefits being a Shaw customer
- Determine customer needs and promote the best-suited products and services
- Handle all types of calls from start to end with care, compassion and empathy
- Various other duties as needed.
Business Consultant
MCB CONSULTING SERVICES Ltd
11.2017 - 07.2020
- Account Coordinator for 2 overseas MCB Consulting Ltd clients
- Provide guidance for any occurring problems and issues affecting the banking software
- Assist the client in implementing T24 upgrade from TAFJ to TAFC business side
- Responsible for formulating design testing strategies, creating test plans, and executing testing of new systems
- Provide training to end users onsite/provide UAT support after implementation of new system
- Anticipating potential problems and resolving them before they impact users when possible
- Performs assigned tasks related to system management, control management, and incident reports management.
Bank Officer
Bank of Mauritius
10.2012 - 11.2017
- Handled various accounting and reconciliation tasks
- Handle of 5000 in-clearing and out-clearing cheques on a monthly basis
- Preparing statistical fortnightly and monthly reports in respect of cash, cheques and gold
- Monitoring of daily gold and platinum prices for transaction purposes
- Providing financial services including cash withdrawals/deposits for bank customers
- Sale of gold commemorative coins and other commodities.
Bank Officer
Bramer Bank
01.2010 - 10.2012
- Providing financial services including cash withdrawals/deposits for bank customers
- Handle various accounting transactions and reconciliation tasks
- Processing of Loan files and Credit Card applications
- Regular teller refresher training on customer privacy, AML, bank regulations and policies
- Handle queries and issues from bank retail units
- Design new procedures for signature scanning.
Education
Bsc(Hons) Financial Services -
University of Mauritius
Moka, Moka District08.2016
Skills
- Risk Assessment
- Credit analysis
- Financial statement analysis
- Credit risk
Languages
English
Full Professional
French
Native or Bilingual
Skills Achievements
- Credit Analyst
- Nissan Canada Finance| Mississauga Ontario, Canada
- Reviews, Analyze and makes decisions on all credit application both individuals and commercials
- Collaborate effectively with Risk Department for implementation and testing of new system configuration
- Analyze and assess the financial statements for commercial files
- Assess credit proposals from companies on fleet with NCF or IFS
- Review policy and procedures together with risk team on monthly basis
- Performs all investigation needed on credit application(i.e pulls bureaus, verifies fraud alert, contacts banks and other credit institutions) to make informed decision
- Discounter- Funding Department
- Ensures that funding package for loans and leases meets company policies
- Assist in preparing monthly funding statistical reports and KPIs
- Perform validation of all contracts to ensure efficient booking of transactions
- Collaborate with team members to update internal procedures and identifies avenues for continuous improvements
- Maintain strong relationships with dealers to ensure smooth running of operations that meets set service level agreements
Timeline
Bilingual Customer Advisor Specialist
SHAW COMMUNICATIONS
08.2020 - 01.2021
Business Consultant
MCB CONSULTING SERVICES Ltd
11.2017 - 07.2020
Bank Officer
Bank of Mauritius
10.2012 - 11.2017
Bank Officer
Bramer Bank
01.2010 - 10.2012
Credit Analyst
Nissan Canada Finance
Discounter- Funding Department
Nissan Canada Finance
Bsc(Hons) Financial Services -
University of Mauritius