Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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KOUSHIK MATHI

Toronto,ON

Summary

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Excellent customer relations aptitude and relationship-building skills.

Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.

Looking for opportunities in Project Management, Event Coordination, and Customer Service fields.

Overview

6
6
years of professional experience

Work History

Assistant Manager

McDonald's
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained clean, safe, and organized store environment to enhance the customer experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.

Senior Customer Service Associate

R.R. Donnelley
12.2020 - 07.2021
  • Managed Front Desk administrations and customer service dynamics
  • Navigated communication as a liaison between front-end and back-end operations
  • Decreased customer attrition through achieving increased customer engagement satisfaction
  • Achieved the highest customer satisfaction score among all customer service representatives.
  • Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
  • Increased customer retention through active listening, empathy, and tailored assistance for individual needs.

Executive Client Service & Layouts Designer

Madras Global/ Ad2Pro Media Solutions
08.2018 - 12.2020
  • Designed newspaper layout using Amazon Workspace by incorporating ideas while meeting customer expectations
  • Managed communication and handled timelines with the production team as the primary source of contact
  • Resolved customer complaints to provide solutions/alternatives to ensure customer satisfaction.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.

Social Media Marketing Intern

Chennaiyil.com
11.2017 - 12.2017
  • Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
  • Increased brand visibility by crafting and implementing creative social media campaigns.
  • Researched the event to network with professionals to capture the events.
  • Partnered with the clients by contributing to multiple outlets and creating the perfect shot.

Education

Graduate Diploma in Esports, Entrepreneurship, and Administration - Esports, Sports, Administration And Management

Lambton College
Sarnia, ON
04.2023

Bachelor of Science - Visual Communications

Hindustan College of Arts & Science
Chennai, India
04.2018

Skills

  • Customer Relations
  • Money Handling
  • Product and service knowledge
  • Adobe Design Software
  • MS Office
  • Customer Relationship Management (CRM)
  • Management skills
  • Project management abilities
  • Event Organization
  • Employee Scheduling
  • Operations Management
  • Negotiation and Conflict Resolution

Websites

Languages

English
Full Professional
Tamil
Professional Working

Timeline

Assistant Manager

McDonald's
11.2021 - Current

Senior Customer Service Associate

R.R. Donnelley
12.2020 - 07.2021

Executive Client Service & Layouts Designer

Madras Global/ Ad2Pro Media Solutions
08.2018 - 12.2020

Social Media Marketing Intern

Chennaiyil.com
11.2017 - 12.2017

Graduate Diploma in Esports, Entrepreneurship, and Administration - Esports, Sports, Administration And Management

Lambton College

Bachelor of Science - Visual Communications

Hindustan College of Arts & Science

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KOUSHIK MATHI