KOUSHIK DAS
Etobicoke,ON
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Teleperformance
Toronto, ON
01.2021 - Current
- Designed sustainable plans to fulfill organizational goals successfully.
- Facilitated teamwork among departments for implementing strategies and enhancing skill sets.
- Executed strategies for financial evaluations that prioritized savings alongside revenue goals.
- Devised and executed strategies to enhance employee motivation and dedication.
- Developed presentation materials to communicate strategies with executives.
- Resolved challenges promptly with efficient strategies.
- Assessed evolving market trends to refine strategies.
- Assessed and reviewed applicants during interview sessions.
Logistics Coordinator
LTI Lally Transportation Inc
Toronto, Canada
04.2019 - 11.2020
- Streamlined processes for delivery, shipping, and inventory control across international locations.
- Directed the planning of shipment routes, ensuring efficient transit from origin to destination.
- Oversaw expedited deliveries to guarantee correct invoicing.
Customer Service Representative
7 Eleven Canada
Toronto, ON
06.2018 - 09.2020
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Manager
AP Infrastructure
Kolkata, West Bengal
04.2015 - 12.2017
- Conducted quarterly financial report evaluations.
- Coordinated departmental activities efficiently by establishing work schedules and procedures.
- Streamlined process to ensure accurate and punctual delivery of project updates.
- Guided onboarding staff through operational tasks and organizational policies.
- Handled the settlements of invoices.
- Authorized and facilitated the acquisition of necessary raw supplies.
Insurance and Financial Services Advisor
Kotak Mahindra Group
Kolkata, West Bengal
01.2014 - 01.2015
- Delivered exceptional customer experience while managing diverse insurance requests.
- Created precise financial documentation to track and analyze portfolio outcomes.
- Designed and executed impactful financial presentations for increased client participation.
- Secured beneficial agreements by effectively negotiating with clients and suppliers.
- Managed tracking of financial projections to support accurate budgeting.
- Examined fiscal patterns and delivered in-depth financial summaries to executive team.
Education
GLOBAL BUSINESS MANAGEMENT - Business Administration and Management
HUMBER COLLEGE
Toronto, ON12.2019
BBA - Business Management
PUNJAB TECHNICAL UNIVERSITY
12.2014
Skills
- Communication Skills
- Customer Engagement
- Microsoft Office
- Team leadership
- Strategic Problem Solving
- Prioritization and Scheduling
- Analytical skills
- Problem-solving skills
- Policy planning skills
- Comprehensive Budget Management
- Relationship Building with Partners
- AWS
- Salesforce
- Power BI
- Operational planning
- Root-cause analysis
- Oracle
- Staff supervision
- Quality assurance
Affiliations
I am passionate about travel and meeting new people, so I embrace opportunities that involve learning about new cultures. I also am a lover of pets, so I find that wherever I go, I am sure to find new furry or feathered acquaintances.
Accomplishments
It is with great pride that I announce my contributions to Scotia Bank's successful launch of their new credit products. I was very fortunate to have been part of this project, and I believe it's evident that my hard work paid off.
References
References available upon request.
Timeline
Operations Supervisor
Teleperformance
01.2021 - Current
Logistics Coordinator
LTI Lally Transportation Inc
04.2019 - 11.2020
Customer Service Representative
7 Eleven Canada
06.2018 - 09.2020
Operations Manager
AP Infrastructure
04.2015 - 12.2017
Insurance and Financial Services Advisor
Kotak Mahindra Group
01.2014 - 01.2015
GLOBAL BUSINESS MANAGEMENT - Business Administration and Management
HUMBER COLLEGE
BBA - Business Management
PUNJAB TECHNICAL UNIVERSITY
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance