Kourtney-Marie Bishop
Vanderhoof,BC
Summary
Versatile Vision Therapist bringing personalized care to vision-impaired individuals. Focused on adaptive skills to improve quality of life and meet rehabilitation visual goals. Communicates effectively with colleagues and patients alike. Hardworking and reliable with strong ability in an office setting. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Certified Optometric Assistant/ Vision Therapist
True North Optometry
02.2022 - Current
- Perform Vision Therapy activities to unlock patients visual potential. Help to improve patients of all ages with learning difficulties, focusing abilities, eye turns, vertigo, behavioral problems, enhance comprehension, and improve symptoms in concussions.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Educating patients on health concerns and symptom management, as well as educating on frame and lens selection to optimize satisfaction.
Certified Optometric Assistant
Doctors EyeCare
08.2018 - 06.2021
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
- Reviewed medical records prior to patient appointments.
- Observed abnormalities, including glaucoma and color blindness.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Customer Service Associate
Everything pets
01.2018 - 08.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Consulted with customers regarding needs and addressed concerns.
Sandwich Artist
Subway
05.2010 - 07.2015
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Education
Sanet Series Vision Therapy
Sanet-Vergara Vision Seminar
11.2024
Vision Therapy Visual Dyfunctions
Optometric Extension Program Foundation
10.2022
Canadian Certified Optometric Assistant - Optometry
The Canadian Association of Optometry
Princeton, BC06.2019
High School Diploma -
Mount Boucherie Secondary
West Kelowna, BC06.2009
Skills
- Multitasking
- Communication
- Patient scheduling
- Stocking supplies
- Proper sterilization techniques
- Professional bedside manner
- Leadership
- Billing and invoicing
- Scanning and copying
- Customer service
- Critical thinking
- Computer skills
Timeline
Certified Optometric Assistant/ Vision Therapist
True North Optometry
02.2022 - Current
Certified Optometric Assistant
Doctors EyeCare
08.2018 - 06.2021
Customer Service Associate
Everything pets
01.2018 - 08.2018
Sandwich Artist
Subway
05.2010 - 07.2015
Sanet Series Vision Therapy
Sanet-Vergara Vision Seminar
Vision Therapy Visual Dyfunctions
Optometric Extension Program Foundation
Canadian Certified Optometric Assistant - Optometry
The Canadian Association of Optometry
High School Diploma -
Mount Boucherie Secondary
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