Kourtney Kalisvaart
Palm Desert
Summary
Seeking a challenging position to leverage skills, experience, and passion for hospitality to drive company productivity. Expertise in delivering exceptional customer service, managing teams, and ensuring seamless operations. Excited about personal growth and making a significant impact within a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Two Bunch Palms Resort & Spa
2021.02 - Current
- Creating a memorable guest experience by maintaining a positive attitude and delivering excellent customer service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Pool Server
The Spa at Sec-he
2023.03 - 2024.03
- Uphold Forbes standards by having genuine guest connections, while maintaining a positive and professional attitude.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
Server/Bartender
Mr.C Beverly Hills
2018.08 - 2019.05
- Maintain updated knowledge of all food, wine, and spirits pairings
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Runner/ Trainer/ Pool Server
Lido House Autograph Collection
2018.02 - 2018.08
- Knowledgeable of all menu items and ingredients in every dish
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
General educational development in Psychology -
Los Angeles City College
Los Angeles, CA06.2019
High School Diploma -
Palm Springs High School
Palm Springs, CA01.2016
Skills
- Serving
- Bartending
- Exceptional Customer Service
- Experienced Trainer
- MICROS/POS
- Wine pairing knowledge
- Problem-Solving
- Excellent Communication
- Attention to Detail
Certification
- Food Handler Certification, 02/01/21-02/01/25
- Certified Marriott Trainer, 04/01/18- Present
Additional Information - References
- Ben Ortega, (760)619-6699, Restaurant Manager at Two Bunch Palms
- Francesca Hardoby, (440) 387-7263, Supervisor from Lido House Autograph Collection
- Stephan Gagliano, (484) 716-5626, Supervisor from Mr.C Beverly Hills
Timeline
Pool Server
The Spa at Sec-he
2023.03 - 2024.03
Server/Bartender
Two Bunch Palms Resort & Spa
2021.02 - Current
Server/Bartender
Mr.C Beverly Hills
2018.08 - 2019.05
Food Runner/ Trainer/ Pool Server
Lido House Autograph Collection
2018.02 - 2018.08
General educational development in Psychology -
Los Angeles City College
High School Diploma -
Palm Springs High School
- Food Handler Certification, 02/01/21-02/01/25
- Certified Marriott Trainer, 04/01/18- Present
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