Kourtney Ainsworth
Rancho Cucamonga
Summary
Results-driven Account Manager with experience in the post-acute and primary care sectors. Experienced in client relationship management, excelling at enhancing customer satisfaction through personalized service and strategic account planning. Skilled in building relationships with healthcare providers, driving sales of Home Medical Equipment (HME) and Durable Medical Equipment (DME), and delivering tailored solutions to meet client needs.
Overview
9
9
years of professional experience
Work History
Account Manager
Medline Industries, Inc
07.2024 - Current
- Manage accounts in the post-acute and primary care sectors, providing tailored solutions for Home Medical Equipment (HME) and Durable Medical Equipment (DME).
- Develop and maintain relationships with long-term care facilities, home health agencies, physician offices, and other healthcare providers to drive sales growth.
- Educate healthcare professionals on Medline’s product offerings, ensuring they have access to high-quality medical supplies that enhance patient care.
- Identify new business opportunities, analyze market trends, and implement strategic sales initiatives to expand market presence in both post-acute and primary care settings.
- Provide ongoing support and training to clients, ensuring optimal product utilization and customer satisfaction.
Area Sales Manager
Zynex Medical
10.2021 - 07.2024
- Exceeded Sales Quotas: Surpassed quarterly sales targets by 20% or more for 8 consecutive quarters through strategic client engagement and innovative marketing strategies.
- Revenue Growth: Drove revenue increase of 30% in fiscal year 2023 by optimizing sales channels and enhancing product offerings
- Market Expansion: Successfully expanded market reach by 50% within territory by identifying and capitalizing on untapped markets and customer segments.
- High-Value Accounts: Secured and managed high-value accounts, contributing to a 25% uplift in overall sales volume.
- Customer Retention: Achieved customer retention rate of 95%, utilizing tailored relationship management tactics and responsive customer service.
- Team Leadership and Development: Led a sales team of 5, coaching and mentoring junior sales representatives to exceed their individual quotas by an average of 15%.
- Strategic Partnerships: Forged and nurtured strategic partnerships that resulted in a 35% increase in B2B sales over two years.
- Performance Metrics: Consistently ranked in top 5% of territory managers nationwide based on comprehensive performance metrics including sales volume, customer growth, and profitability.
- Award Nominations: Nominated for "Rookie of Year" award in 2022 for outstanding performance and leadership.
- 2024: 124% to goal (130 / 105) - Left in June 2024
- 2023: 143% to goal (150 / 105)
- 2022: 100% to goal (105 / 105)
Senior National Account Executive
Clark And Company
04.2020 - 09.2021
- Responsible for full lifecycle of multi-site, multi-state recruiting: consulting with key stakeholders, maintaining clear lines of communication, recruiting, screening, leading offer discussions per established guidelines, and facilitating on-boarding process
- Recruited for Hospice/ Home Health Facilities/ Hospitals
- Excelled at influencing others to drive employee behavior and outcomes, communicating to and with all levels of organization, and modeling behaviors that promote positive workplace and drive business results
- Managed over 50-60 customer calls per day
- Worked in Post-Acute Care, Hospice, and Subacute division
- Negotiated contracts with customers ensuring mutually beneficial agreements.
Senior Leasing Specialist
The Lewis Group Of Companies
07.2016 - 04.2020
- High Occupancy Rates: Maintained an average occupancy rate of 95% across multiple residential properties, outperforming regional benchmarks.
- Client Retention: Achieved client retention rate of 90%, recognizing and addressing specific needs of long-term tenants to foster loyalty.
- Leasing Targets Exceeded: Surpassed annual leasing targets by 35% by implementing aggressive marketing strategies and enhancing online property listings.
- Achievements: Awarded "Lewis Leaders" for maintaining closing ratio of 33%, and phone conversion ratio of 20% to closing for all 8 quarters
- Created reports outlining current occupancy levels, rental income projections, and other relevant metrics
- Facilitated communication between landlords, tenants, vendors, contractors, and other stakeholders
- Streamlined lease application process, resulting in faster turnaround times and improved client satisfaction.
Education
Bachelor of Arts - Communication Studies
California State University - Northridge
05.2016
High School Diploma -
Rancho Cucamonga High School
05.2011
Skills
- Team leadership
- Organizational strategy development
- Sales expertise
- CRM software proficiency
- Effective communication
- Effective problem resolution
- Client relationship management
- Contract negotiation
- Revenue generation
Timeline
Account Manager
Medline Industries, Inc
07.2024 - Current
Area Sales Manager
Zynex Medical
10.2021 - 07.2024
Senior National Account Executive
Clark And Company
04.2020 - 09.2021
Senior Leasing Specialist
The Lewis Group Of Companies
07.2016 - 04.2020
High School Diploma -
Rancho Cucamonga High School
Bachelor of Arts - Communication Studies
California State University - Northridge
Awards
Lewis Leaders
References
References available upon request