Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KOUROSH HEMMATI

Toronto,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Alpha Broder Canada
03.2024 - Current
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Cashier

Vero Moda & ONLY
05.2021 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Vero Moda & ONLY
08.2019 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

IMS High School
2014

Skills

  • Customer Communication
  • Data Entry
  • Goals and performance
  • Strong enthusiasm
  • Sales Reporting
  • Sales strategy development
  • Coaching skills
  • Sales Strategies
  • Upselling
  • Customer Service
  • Sales Development
  • Product Merchandising

Languages

English
Persian

Certification

Microsoft Excel

Microsoft Word

Microsoft ERP System

Timeline

Sales Coordinator

Alpha Broder Canada
03.2024 - Current

Cashier

Vero Moda & ONLY
05.2021 - 09.2023

Sales Associate

Vero Moda & ONLY
08.2019 - 03.2021

High School Diploma -

IMS High School

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KOUROSH HEMMATI