KOUASSI GILBERT ALLOU
Customer Service
Pickering,ON
Summary
Dynamic professional with strong customer service expertise and a proven track record at Olam Food Ingredient. Adept at enhancing customer satisfaction through effective problem-solving and communication. Recognized for fostering teamwork and collaboration, while maintaining meticulous organizational skills to support operational efficiency. Committed to delivering exceptional service and building lasting client relationships.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Dishwasher
Lone Star Texas Grill
05.2025 - Current
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Stored dishes, utensils and kitchen equipment in proper locations.
Customer Service Advisor
Olam Food Ingredient (OFI)
02.2019 - 03.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Administratif
Société Africaine De Cacao (SACO)
08.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - Biology
Université Jeans Lorougnon Guédé
Daloa, CI 05.2001 -
Associate of Science - Sustainable Agriculture
EIT-NTIC
Bouake, CI 05.2001 -
High School Diploma -
Lycée Mixte I
Yamoussoukro, CI 05.2001 -
Skills
Teamwork and Collaboration
Organizational Awareness
Self-motivation and responsibility
Adaptability and Flexibility
Strong customer service expertise
Effective decision-making skills
Strong verbal and written communication
Organizational skills with strong attention to detail
strong multitasking skills
Client Focus
Accomplishments
- Awarded Employee ot Month-August 2025 through effectively helping with Culinary Team.
Timeline
Dishwasher
Lone Star Texas Grill
05.2025 - Current
Customer Service Advisor
Olam Food Ingredient (OFI)
02.2019 - 03.2025
Assistant Administratif
Société Africaine De Cacao (SACO)
08.2018 - 01.2019
Bachelor of Science - Biology
Université Jeans Lorougnon Guédé
05.2001 -
Associate of Science - Sustainable Agriculture
EIT-NTIC
05.2001 -
High School Diploma -
Lycée Mixte I
05.2001 -