Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KOUASSI GILBERT ALLOU

KOUASSI GILBERT ALLOU

Customer Service
Pickering,ON

Summary

Dynamic professional with strong customer service expertise and a proven track record at Olam Food Ingredient. Adept at enhancing customer satisfaction through effective problem-solving and communication. Recognized for fostering teamwork and collaboration, while maintaining meticulous organizational skills to support operational efficiency. Committed to delivering exceptional service and building lasting client relationships.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Dishwasher

Lone Star Texas Grill
05.2025 - Current
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Followed supervisor instructions to complete tasks on time.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Stored dishes, utensils and kitchen equipment in proper locations.

Customer Service Advisor

Olam Food Ingredient (OFI)
02.2019 - 03.2025
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Administratif

Société Africaine De Cacao (SACO)
08.2018 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

Bachelor of Science - Biology

Université Jeans Lorougnon Guédé
Daloa, CI
05.2001 -

Associate of Science - Sustainable Agriculture

EIT-NTIC
Bouake, CI
05.2001 -

High School Diploma -

Lycée Mixte I
Yamoussoukro, CI
05.2001 -

Skills

Teamwork and Collaboration

Accomplishments

  • Awarded Employee ot Month-August 2025 through effectively helping with Culinary Team.

Timeline

Dishwasher

Lone Star Texas Grill
05.2025 - Current

Customer Service Advisor

Olam Food Ingredient (OFI)
02.2019 - 03.2025

Assistant Administratif

Société Africaine De Cacao (SACO)
08.2018 - 01.2019

Bachelor of Science - Biology

Université Jeans Lorougnon Guédé
05.2001 -

Associate of Science - Sustainable Agriculture

EIT-NTIC
05.2001 -

High School Diploma -

Lycée Mixte I
05.2001 -

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KOUASSI GILBERT ALLOUCustomer Service