Kouakou Franck Armel Koffi
Outlet Manager F & B
Casablanca
Profil professionnel
Passionné de cuisine et déterminé à faire carrière dans la gestion hôtelière, Présentement Responsable des Opérations de restauration de l'hôtel Courtyard by Marriott Casablanca Downtown, je combine un leadership stratégique et une gestion opérationnelle concrète pour maintenir les normes exceptionnelles de l'établissement. Capacité à motiver et développer une équipe diversifiée dans un environnement dynamique et rapide.
Vue d'ensemble
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Expérience professionnelle
Outlet Manager F&B - Paid Internship
Courtyard Casablanca by Marriott
Casablanca, Morocco
03.2024 - Current
- Ensure the proper functioning of points of sale and manage employees
- Develop and execute comprehensive F&B strategies to improve customer satisfaction, drive revenue growth and maintain operational excellence
- Oversee all food and beverage outlets including restaurants, bars, banquets and in-room dining services
- Lead daily operations across all food and beverage locations, ensuring consistent service excellence
- Plan and ensure appropriate staffing levels for all F&B outlets
- Manage VIP guests and special requestsRespond quickly to customer comments and concerns
- Ensure personalized experiences that meet R&C luxury hospitality standards
- Monitor and manage department budgets, including revenue targets, cost control and workforce management
- Ensure compliance with health, safety and hygiene standards in all locations
- Oversee inventory management, cost control and purchasing procedures
- Lead and inspire the F&B team, including training, development and performance reviews of all F&B staff, fostering a culture of excellence and continuous improvement
- Foster a positive work environment through effective communication and leadership
- Collaborate with the Executive Chef and Wine Director to ensure exemplary culinary and beverage programs
Restaurant waiter Internship
Mövenpick Hotel Casablanca
Casablanca, Morocco
10.2022 - 07.2023
- Greeting customers,
- Managing customer requests,
- Preparing restaurants
- Fast and courteous customer service.
- Room service, clearing trays and cleaning tables after customers leave.
Restaurant Waiter - Internship
Mövenpick Hotel Casablanca
Casablanca, Morocco
02.2022 - 07.2022
- Service learning, time management, supply management
- Greeting customers,
- Managing customer requests,
- Preparing restaurants
- Fast and courteous customer service.
- Room service, clearing trays and cleaning tables after customers leave.
Kitchen help - Internship
Sofitel Hotel white tower Casablanca
Casablanca, Morocco
04.2021 - 07.2021
- Quality management, learning to be autonomous and management of HACCP measures
- Preparation of dishes (starters, main courses, desserts) according to the recipe cards.
- Preparation of cold meals: cold starters, cheeses, desserts.
- Plating, decoration and presentation of dishes.
- Cleaning dishes and kitchen utensils.
- Checking the condition of products and their freshness.
Formation
Master - Hospitality Management & Events
EHC (Hotel School of Casablanca)
Casablanca, Morocco 10.2022 - 11.2024
Bachelor - Hotel And Catering Management
EHC (Hotel School of Casablanca)
Casablanca, Morocco 09.2019 - 07.2022
Compétences
Master of the PMS Opera
Proficiency in Microsoft Office
Time management
Strong understanding of foodservice operations
Ability to lead, motivate and develop a diverse team
Excellent communication, interpersonal and problem-solving skills
Knowledge of Relais & Châteaux standards is an asset
Ability to thrive in a dynamic and fast-paced environment
Stress management
Team leadership
Certificats
English language certificate, Capstone academy, B2
Personnalisé
- Rotaract EHC - now head of protocol and co-founder
- BDE Hotel School of Casablanca
- Youth Catholic Student of Saint Martin Bouake (2018-2019)
Langues
English
Opérationnel
Spanish
Intermédiaire
French
Courant
Frise chronologique
Outlet Manager F&B - Paid Internship
Courtyard Casablanca by Marriott
03.2024 - Current
Restaurant waiter Internship
Mövenpick Hotel Casablanca
10.2022 - 07.2023
Master - Hospitality Management & Events
EHC (Hotel School of Casablanca)
10.2022 - 11.2024
Restaurant Waiter - Internship
Mövenpick Hotel Casablanca
02.2022 - 07.2022
Kitchen help - Internship
Sofitel Hotel white tower Casablanca
04.2021 - 07.2021
Bachelor - Hotel And Catering Management
EHC (Hotel School of Casablanca)
09.2019 - 07.2022
English language certificate, Capstone academy, B2
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