Kotteswaran Saravana Murthy
Guelph,ON
Summary
Dynamic and results-driven Retail Manager with 15 of experience leading high-performing teams in fast-paced retail environments. Proven track record of exceeding sales targets, optimizing store operations, and delivering exceptional customer experiences. Skilled in inventory management, staff training, and implementing strategies to enhance efficiency and profitability. Adept at fostering a positive workplace culture and building strong relationships with Higher management. Passionate about driving business growth and achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Supervisor- Operations
Tim Horton’s
12.2022 - Current
- Company Overview: A multi chain Coffee shop founded in 1964 with over 3000 plus stores across Canada and other countries
- Providing best quality coffee, other refreshments with best price
- Increased shift sales by 15% within six months by implementing upselling techniques and improving team performance
- Consistently exceeded daily revenue targets by 10-20% through effective team coordination and customer engagement strategies.
Department Manager – Operations
Hennes & Mauritz
05.2016 - 11.2022
- Company Overview: A multinational Retail fashion brand chain with over 3716 Stores across the world
- Increased department sales by 20% year-over-year through strategic merchandising and targeted promotions.
- Achieved 110% of monthly sales targets consistently for six consecutive months.
- Improved stock replenishment times by 20%, ensuring product availability during peak hours.
Restaurant General Manager – Operation
YUM KFC
10.2012 - 05.2016
- Company Overview: A multinational QSR chain with over 15000 restaurants across the world
- Providing best QSR experience
- A multinational QSR chain with over 15000 restaurants across the world
- Providing best QSR experience
- Managed staff schedules and maintained adequate coverage for all shifts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Restaurant Manager- Operations
MastKalandar
04.2011 - 09.2012
- Company Overview: Part of Spring Leaf Retail Pvt Ltd North Indian style cuisine pure vegetarian Restaurant
- Reduced food waste by 15% by optimizing inventory management and introducing portion control measures.
- Increased foot traffic by 30% through local partnerships, social media campaigns, and Indian festival promotions (e.g., Diwali specials).
Asst Restaurant Manager
PIZZA HUT
05.2009 - 03.2011
- Company Overview: Pizza Hut Yum Brands
- Trained and supervised a team of 15 employees, resulting in a 25% improvement in overall team productivity.
- Reduced staff turnover by 30% by creating an engaging work environment and introducing an incentive program through family tree.
- Implemented a cross-training program that improved staffing flexibility and reduced scheduling conflicts by 20%.
Education
EMBA in Hospitality in Tourism Management -
Karnataka State Open University
Mysore07.2015
Advance Diploma in Hotel Managemen & Catering Tech -
Madras Institut of Hotel Management & Catering Tec
Chennai05.2009
12th Standard -
Singaram Pillai Higher Secondary School
Chennai05.2006
10th Standard -
Singaram Pillai Higher Secondary School
Chennai05.2004
Skills
- Clear and effective communication
- Adaptability in diverse environments
- Budgeting and financial analysis
- Loss prevention and shrink management
- Building customer loyalty
- Team development
Accomplishments
- Decreased food waste by 20% by implementing portion control and better inventory management.
- Implemented cross-training for kitchen and front-of-house staff, improving staffing flexibility and service coverage by 15%.
- Achieved Drive thru targeted times through effectively planing and execution.
Languages
English
Full Professional
Hindi
Professional Working
Certification
- Food handler certification conducted by canadian food safety group.
- Gender intelligence Certificate by Yum india retail PVT LTD.
- Train the trainer Certification by Hennes & Maurtiz Retail PVT LTD
Advance Food Safety Certification by Canada Food safety
Key Points About the Certification
- Advanced Training: Focuses on HACCP (Hazard Analysis Critical Control Points), sanitation, and regulatory standards.
- Regulatory Compliance: Emphasizes adherence to the Canadian Food Inspection Agency (CFIA) and provincial regulations.
- Leadership-Oriented: Designed for managers, supervisors, or professionals in charge of food safety programs.
- Advanced knowledge of Canadian food safety regulations (CFIA, HACCP).
- Expertise in risk management and food safety audits.
Timeline
Food Supervisor- Operations
Tim Horton’s
12.2022 - Current
Department Manager – Operations
Hennes & Mauritz
05.2016 - 11.2022
Restaurant General Manager – Operation
YUM KFC
10.2012 - 05.2016
Restaurant Manager- Operations
MastKalandar
04.2011 - 09.2012
Asst Restaurant Manager
PIZZA HUT
05.2009 - 03.2011
- Food handler certification conducted by canadian food safety group.
- Gender intelligence Certificate by Yum india retail PVT LTD.
- Train the trainer Certification by Hennes & Maurtiz Retail PVT LTD
EMBA in Hospitality in Tourism Management -
Karnataka State Open University
Advance Diploma in Hotel Managemen & Catering Tech -
Madras Institut of Hotel Management & Catering Tec
12th Standard -
Singaram Pillai Higher Secondary School
10th Standard -
Singaram Pillai Higher Secondary School
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