Kotone Otani
North York,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Printing Assistant
TPH
2022.10 - Current
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
Call Center Customer Service Representative
KDDI
2020.05 - 2021.12
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels and handled time and productivity.
Server
Koha Pacific
2019.07 - 2020.03
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders and manage bills.
- Explained menu items and suggested appropriate options for food allergy concerns.
Data Entry Clerk
Nihon Nenkinkikou
2018.05 - 2019.06
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained an organized filing process.
Dental Assistant
Tomiyama Dental Clinic
2017.01 - 2018.05
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Diploma - Business Aminidtration
McMaster University
Hamilton, ON04.2023
Certificate - Office Administration
Niagara College
Welland, ON08.2022
Bachelor - English Literature And Creative Writing
Kyoritsu Women University
Tokyo, Japan03.2017
Skills
- Time Management
- Complex Problem-Solving
- Multi-task and understand prioritization
- Proactive and Self-Motivated
- Computer Proficiency and Microsoft Office
- Customer Experience
- Excellent Communication Talents
Timeline
Printing Assistant
TPH
2022.10 - Current
Call Center Customer Service Representative
KDDI
2020.05 - 2021.12
Server
Koha Pacific
2019.07 - 2020.03
Data Entry Clerk
Nihon Nenkinkikou
2018.05 - 2019.06
Dental Assistant
Tomiyama Dental Clinic
2017.01 - 2018.05
Diploma - Business Aminidtration
McMaster University
Certificate - Office Administration
Niagara College
Bachelor - English Literature And Creative Writing
Kyoritsu Women University