Koti A. Akwenmah Epse. Kongnyuy

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Promoted community integration by providing extensive physical, emotional and social support.
• Documented client progress and activities in accordance with agency policies and procedures.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Interceded between employees during arguments and diffused tense situations.
• Assisted patients by determining financial assistance available and setting up payment plans.
• Reviewed outgoing bills for eligibility and accurateness.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.

• Gained customer trust by providing knowledgeable and accurate information in both English and French.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Responded to customer calls and emails to answer questions about products and services.