KOTI A. AKWENMAH Epse. KONGNYUY
Grande Prairie,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
A responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
18
18
years of professional experience
Work History
Administrative Assistant and Receptionist
DANIEL MUNA MEMORIAL CLINIC ,DOUALA
01.2011 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Administrative Clerk
Godly Businessmen Fund
03.2006 - 08.2007
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers and other company branches out of the city
Volunteer Clerical Assistant
LOGOS II SHIP
01.2005 - 02.2005
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Directing clients to view and make purchases
- Completed clerical tasks such as filing, copying, and distributing mail.
Office Production Assistant Intern
SCDP PETROLEUM COMPANY
12.2005 - 02.2006
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Assisted in other office duties especially on Microsoft Word
Education
High School Diploma -
The University Institute of Technology Douala
Cameroon09.2006
High School Diploma -
Government Bilingual High School Bafoussam
Cameroon09.2006
Skills
Customer Service
- Excel Spreadsheets
- Back Office Operations
- Customer and Client Relations
- Team Bonding
- Mail Management
- Business Correspondence
- Microsoft Office
- Prioritization
- Correspondence Writing
- Customer Relations
- Filing
- Internal Communications
- Medical Terminology
- Phone Call Answering
- Cash Deposit Preparation
- Workflow Planning
- Meeting Minutes
- Documentation
- Office Management
- Administrative Support
Travelling, listening to music,Shopping and Indoor games
During vacations i love travelling and visiting new places. On such trips i listen to and watch favorite gospel musicians as well as go around either shopping or doing some eye shopping to eventually shop on my return. On other occasions while home i usually play ludo,cards and other group or team games with family members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Assistant and Receptionist
DANIEL MUNA MEMORIAL CLINIC ,DOUALA
01.2011 - 04.2023
Administrative Clerk
Godly Businessmen Fund
03.2006 - 08.2007
Office Production Assistant Intern
SCDP PETROLEUM COMPANY
12.2005 - 02.2006
Volunteer Clerical Assistant
LOGOS II SHIP
01.2005 - 02.2005
High School Diploma -
The University Institute of Technology Douala
High School Diploma -
Government Bilingual High School Bafoussam
Similar Profiles
NGO TSEKAR DEBORAHNGO TSEKAR DEBORAH
Accountant and Budget Controller at MUNA GROUP (REIMS, ASN,MUNA HR,GES,ADS,FGC SARL)Accountant and Budget Controller at MUNA GROUP (REIMS, ASN,MUNA HR,GES,ADS,FGC SARL)
Dianne M PhillipsDianne M Phillips
Lead Family Services Counselor at Daniel MemorialLead Family Services Counselor at Daniel Memorial
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Jagdeep SinghJagdeep Singh
Grocery Department Manager at WalmartGrocery Department Manager at Walmart
Melissa AltonaMelissa Altona
RV Detailer at O'Connor RV CentreRV Detailer at O'Connor RV Centre