Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Koteswara

Scarbourough,Ontario

Summary

7 + years experienced and results-driven Salesforce Developer with a proven track record of seven years in designing, developing, and implementing innovative Salesforce solutions. Possess in-depth expertise in the entire Salesforce ecosystem, including Apex, Visualforce, Lightning Components, and integrations with various external systems. Proficient in translating complex business requirements into scalable and efficient technical solutions that enhance operational efficiency and drive revenue growth. Adept at collaborating with cross-functional teams to deliver high-quality projects on time and within budget. Recognized for strong analytical skills, problem-solving abilities, and a commitment to staying current with emerging Salesforce trends and technologies. With a consistent focus on delivering exceptional user experiences and optimizing platform capabilities, I am dedicated to advancing organizational objectives through strategic Salesforce development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Sobeys
03.2021 - Current
  • Implemented and maintained Salesforce Service Cloud and Community Cloud (Experience cloud), built custom solutions with Apex and Visualforce pages, LWC which support most critical processes and workflows.
  • Replaced the legacy order application with astate-of-the-art salesforce B2B ecommerce (Cloud craze) application.
  • Optimized the platform to scale up out of the box limitations such as number of items that can be added to cart.
  • Worked with salesforce to scale up from 300 to close to 1000 products at a time.
  • Developed the Prebooking functionality for customers to place orders during year end promotion events.
  • Developed custom sort functionality for French Language to create a user-friendly search functionality for French speaking customers.
  • Worked with Azure by altering the schema to overcome bottlenecks thereby to streamline the process for product ingestion which happens on daily basis and reduced the time from 1 hour to 15 minutes.
  • · Experience in building reusable UI components and pages with Lightning component framework.
  • · Integrated salesforce with ERP (SAP) and EBS to facilitate end to end order flow.
  • · Implemented and maintained Community Cloud, Experience cloud for a wholesale customer base of 1500 and plus.
  • · Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Created Visualforce pages for custom login and configuration of communities and integrated with third party external vendors using salesforce named credentials and used it as single sign on for all other applications.
  • · Integrated Experience cloud with external vendor sites to create seamless Experience for the end customers using salesforce as Identity provider
  • · Experience in salesforce lightning features like activities, contextual Hovers,Opportunity board, Customizable dashboard.
  • · Optimized the platform to scale up out of the box limitations such as number of items that can be added to cart.
  • Worked in tandem with salesforce to scale up from 300 to close to 1000 products at a time.
  • · Developed the Prebooking functionality for customers to place orders during yearend promotion events.
  • · Developed custom sort functionality for French Language.
  • · Developed Custom Barcode scanner page and enabled clients to add products by scanning the products in the warehouse by scaled up production up to 2000 products.
  • Integrated with PIM/EDAM systems to pull up the image catalogues for the 45k products and the nutrition information against each of them.
  • Created various Reports and Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different users based on the needs of the organization.
  • Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
  • Used contextual hovers, dashboard and opportunities in the lightning version Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
  • Experience in testing SOAP APIs/Web services using SOAP UI and Postman tools, gained good understanding of XML and JSON structures.
  • · Customized existing Visualforce to align with salesforce new Lightning UI experience.
  • · Integrated the application within house legacy systems using REST API Web services.
  • Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.
  • Used Congo Composer/SonarQube to extract and ensured the maintenance/code quality.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of custom portal built on Experience cloud.
  • Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Lightning, Workflow Rules & Approval Processes, Wave analytics, Lightning, Custom Objects, Page Layouts, Reports, Dashboards, Web Services and Sandbox, Commerce Cloud and Experience Cloud,data loader, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL.

Software Engineer

Ingram Micro
08.2017 - 12.2018
  • Performed roles of Salesforce.com Developer and Administrator in the organization.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes,
    Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
  • Used advanced workflow approvals to create approvals, approval steps and rules based on the items in the shopping cart, discounts, and promotions applied.
  • · Experience setting up Field service features according to client’s unique business needs; this includes installing field service lightning managed package and field service lightning mobile app.
  • Experience setting up Field service lightning data models (work orders, service appointments, service resources, territories, etc .)
  • Ability to configure service rules and objectives in support of field service business processes
  • Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer cases in the Cases Tab.
  • Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
  • Integration of Sales Cloud with external information systems using REST API web services.
  • Used Force.com developer toolkit including Apex classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
  • Used contextual hovers, dashboard and opportunities in the lightning version Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
  • Worked on Agile methodology, Integrated App Exchange application "Exact Target" for Campaign Management to send unlimited targeted, relevant email messages directly from Salesforce.com.
  • Worked on Informatica Power Center an ETL tool to extract, transform and load data from remote sources to DW and worked with various active & passive transformations.
  • Work included verifying data integrity with App. Exchange assistance, utilizing workflows to improve process.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Environment: Salesforce.com, Sales cloud, Salesforce FSL, Apex, Visual Force, triggers, Marketing Cloud ,marketo, Services cloud, Workflows, test method, workflows, Writing validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Sales cloud, Java, Windows XP, Apache Tomcat.

Software Engineer

Wipro Technologies
08.2013 - 08.2017
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.
  • Customized salesforce.com application based on the user needs.
  • Field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to sales force.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Configured sales force products with Order management system.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Environment: Saleforce.com, Data Loader, Workflow & Approvals, Dashboards & Reports, Import Wizard, Custom Objects, Custom Tabs, Email Services, Data Migration, Security Controls, windows.

Education

Master of Engineering - Software And Information Systems Testing

Concordia University
Montreal, QC
05.2020

Bachelor of Technology - Civil Engineering

SRM University
Chennai
05.2013

Skills

  • Apex, Aura, Lightning, LWC
  • JavaScript,HTML5, XHTML, XML, WSDL, AJAX
  • Git/BitBucket/Azure DevOps
  • Agile/Waterfall/Scrum
  • Best Practices and Standards
  • Debugging and Troubleshooting
  • New Employee Mentoring
  • Application Release Maintenance
  • Build Releases

Certification

Salesforce PD1

Timeline

Senior Software Engineer

Sobeys
03.2021 - Current

Software Engineer

Ingram Micro
08.2017 - 12.2018

Software Engineer

Wipro Technologies
08.2013 - 08.2017

Master of Engineering - Software And Information Systems Testing

Concordia University

Bachelor of Technology - Civil Engineering

SRM University

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