Kota Kawabe
PENTICTON,BC
Summary
Experienced in sushi preparation with a strong foundation in knife skills and fish quality assessment. Demonstrated ability to analyze customer feedback and service metrics, leading to strategic adjustments that enhanced operational efficiency. Proven track record in mentoring junior staff, fostering a collaborative team environment while effectively communicating with coworkers regarding customer orders. Knowledgeable in food safety standards and catering services, ensuring high-quality food preparation and presentation.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Kizuna Enterprises Lit.
PENTICTON, BC
07.2017 - 01.2026
- Analyzed customer feedback and service metrics, leading to strategic adjustments that enhanced service delivery and operational efficiency.
- Mentored junior staff in conflict resolution techniques, fostering a collaborative team environment and reducing escalated complaints.
- Cleaned, cut, and prepared fish for sushi dishes.
- Communicated effectively with coworkers regarding customer orders.
Education
Bachelor of Science - Forest Science
Tokyo University of Agriculture
Tokyo , Tokyo 04.2009 - 03.2013
Skills
- Sushi preparation
- Knife skills
- Fish quality assessment
- Food safety standards
- Team collaboration
- Staff mentoring
- Catering services
Languages
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Manager
Kizuna Enterprises Lit.
07.2017 - 01.2026
Bachelor of Science - Forest Science
Tokyo University of Agriculture
04.2009 - 03.2013