Kosovare Avdiu
Ottawa,Canada
Summary
Operations and Emergency Management specialist with Secret level security clearance and over three years of experience in federal public service. Recognized as a subject matter expert in program coordination, risk analysis, and program support. Demonstrated success in optimizing workflows, managing complex logistics, and delivering impactful training to diverse stakeholders at Transport Canada. Highly adaptable with exceptional problem-solving abilities, consistently driving results in fast-paced environments while performing under pressure. Committed to enhancing operational efficiency and fostering collaborative partnerships to achieve organizational objectives and promote a positive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Officer / Operations Specialist
Transport Canada
Ottawa, ON
04.2025 - Current
- Built strong working relationships across departments to understand operational needs and provide thoughtful contribution.
- Led training development, created training materials, and delivered training to 200+ staff and stakeholders.
- Oversaw office equipment and supply inventories to ensure seamless and cost-effective operational processes.
- Managed document storage, archiving services, and ensured adherence to internal procedures and documentation standards.
- Consistently led weekly exercises with staff to ensure operational continuity during emergencies.
- Developed Microsoft Forms surveys, analyzed data, and produced formal reports presented to senior staff.
- Revised, created, and implemented SOPs to enhance program efficiency and maintain business continuity across teams
- Oversaw facilities needs, including maintenance coordination, safety compliance, space planning, and support for office changes related to growth.
- Supported emergency operations by monitoring information, identifying risks, and assisting with coordination across rail, air, and marine sectors
- Actively contributed to cross-functional working groups and office initiatives, demonstrating initiative in both participation and coordination of internal events.
- Demonstrated ability to manage confidential information with a high level of discretion, accuracy, and professionalism.
Student Worker
Transport Canada
Ottawa, ON
10.2023 - 04.2025
- Designed and maintained official SharePoint sites, automated workflows, and information repositories used nationally across the Emergency Management Branch
- Managed up to 5 SharePoint sites at a time with over 300 members in total.
- Coordinated executive meetings by preparing agendas, documenting minutes, tracking action items, and supporting internal and external visitors.
- Supported various internal teams in the advancement of program development initiatives through active participation.
- Prepared briefing materials and presentations for management and national partners
- Streamlined administrative workflows to enhance productivity and reduce processing times.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Community Leasing Agent
CLV Property Group
Ottawa, ON
04.2022 - 08.2023
- Coordinated appointments, completed leasing administration, and communicated with prospective tenants throughout the application process.
- Conducted up to 15 property tours a day and leased over 70 units in 4 months.
- Prepared rental applications, collected required financial and personal documentation, and ensured compliance with company policies and guidelines.
- Showcased leased residential units while delivering high-quality customer service and addressing tenant inquiries.
- Used Yardi and internal CRM systems to track leads, update records, generate reports, and support occupancy targets.
- Knowledgeable in tenant lease agreements, landlord/tenant responsibilities, and coordination tasks related to residential leasing.
- Developed strong relationships with clients, resulting in enhanced tenant satisfaction and retention.
Sales Associate / Beauty Expert
Shoppers Drug Mart
Ottawa, ON
11.2017 - 04.2023
- Delivered personalized product recommendations and built strong customer relationships.
- Developed and executed social media strategies, creating promotional content to enhance product visibility and increase sales.
- Spearheaded sales initiatives that resulted in a 18% contribution to annual sales, securing the #1 sales location in Ottawa.
- Exceeded sales targets through cross-selling and customer engagement strategies.
- Coordinated promotional events to drive foot traffic and increase sales revenue.
- Managed POS transactions and resolved customer concerns professionally.
- Cultivated relationships with customers to foster loyalty and repeat business.
Education
Bachelor of Arts - Philosophy
Carleton University
Ottawa, Ontario04-2025
Skills
- Process optimization
- Strategic resource management
- Meeting & agenda management
- Employee training
- Training program development
- Technical troubleshooting
- Proficient in AI tools
Accomplishments
- Achieved increased employee engagement during Emergency Preparedness Week by designing and executing a department-wide virtual scavenger hunt with accuracy and efficiency.
- Achieved improved interdepartmental communication during wildfire season by designing and implementing a structured Microsoft Teams and SharePoint communication hub.
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
French
Professional Working
German
Limited Working
Certification
- ICS 100 - Incident Command System
- ICS 200 - Basic Incident Command System
- Emergency Operations Centre (Introduction & Essentials)
- Emergency Management 101
- Introduction to Safety & Security Oversight Programs
- Advanced Excel, Word, and SharePoint + SharePoint Owner Training
- Microsoft 365 (Teams, Power BI, Forms, SharePoint, Outlook)
- Discover Cyber Security (CSPS)
- Using Generative AI in the Government of Canada
Timeline
Logistics Officer / Operations Specialist
Transport Canada
04.2025 - Current
Student Worker
Transport Canada
10.2023 - 04.2025
Community Leasing Agent
CLV Property Group
04.2022 - 08.2023
Sales Associate / Beauty Expert
Shoppers Drug Mart
11.2017 - 04.2023
Bachelor of Arts - Philosophy
Carleton University
Security Clearance
Secret