Kosi Emekwue
Toronto,Canada
Summary
Experienced with client relations, effectively addressing and resolving client concerns. Utilizes strong communication skills and a client-focused mindset. Track record of building and maintaining positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Services Representative
First City Monument Bank
09.2021 - 04.2024
- Handled customer financial operations including deposits and cash withdrawals
- Evaluated client needs and conducted cross-selling of bank goods
- Oversaw contacts with colleagues to settle differences between client and financial statements
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
Customer Experience Associate
GT Bank
01.2020 - 07.2021
- Consistently met and exceeded quarterly sales targets
- Delivered exceptional customer service and advice to clients based on their financial goals given their current financial standing
- Contributed to the branch team dynamic via cross-selling bank products to clients, including accounts, credit cards, and loans
- Followed cash management procedures and branch compliance during opening/closing procedures
Recruitment Consultant
PG Consulting
01.2019 - 08.2019
- Recruited, trained, and supervised a team of 5 recruiters
- Assisted clients in arranging interviewing process and job offers
- Sourced candidates through social networks like Facebook, career fairs as well
- Increased the company’s recruitment efficiency by 12% by using Rippling software as the primary software
Education
Diploma - International Business
Seneca College
12.2024
Bachelor Of Science - Business Administration
Pan-Atlantic University
12.2022
Skills
- Communication
- Teamwork
- Strong empathy
- Call center experience
- Proficient in Microsoft Office
Certification
- Foundations of Project Management (Coursera, Google)
- Standard First Aid and CPR/AED level C (Canadian Red Cross)
Universityprojectexperience
- Eternity Designs Unique Architectural Project, 06/24, 07/24, Organized the project into three levels: Project name, Major Phases and Sub tasks., Utilized the Microsoft Project Software to further develop the WBS and used a Gantt Chart to create the project schedule and to track the urgent tasks.
- Entrepreneurship Program, 02/21, 08/21, Initiated the Market Research and Analysis Structure to identify the target audience around the school and to determine the pricing suitable for an average student using a survey., Developed our sales channel by using mostly WhatsApp and Instagram. Also had pop up shops during events at school., Monitored the cash flow which consists of the expenses we incurred and the revenue we raised during our project time.
Languages
English
Native or Bilingual
Timeline
Client Services Representative
First City Monument Bank
09.2021 - 04.2024
Customer Experience Associate
GT Bank
01.2020 - 07.2021
Recruitment Consultant
PG Consulting
01.2019 - 08.2019
Bachelor Of Science - Business Administration
Pan-Atlantic University
- Foundations of Project Management (Coursera, Google)
- Standard First Aid and CPR/AED level C (Canadian Red Cross)
Diploma - International Business
Seneca College
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