Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Koshin Rijal

Ottawa

Summary

Strong-Headed Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Looking for somewhere to grow!

Overview

3
3
years of professional experience

Work History

Health Care Customer Service Representative

Maximus
05.2024 - Current
  • Answer Inbound Calls On Bilingual Queue
  • Verify Callers Identity Through Authentication
  • Answer General Inquiries Regarding Claim Submission, Benefit Coverage, Plan Effective Date and etc
  • Redirect Calls to Appropriate Departments
  • Log All Calls
  • Assist New Hires and Collaborate with TL

Client Service Representative

Canadian Tire
01.2023 - 01.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Customer Service Representative

Capital One
02.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Diploma - Computer Systems Technology

Algonquin College
Ottawa, ON
06.2022

Skills

  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Patient confidentiality
  • Call center experience
  • Healthcare industry understanding
  • Claims Processing
  • Data entry proficiency
  • Medical billing knowledge
  • Follow-up skills

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Health Care Customer Service Representative

Maximus
05.2024 - Current

Client Service Representative

Canadian Tire
01.2023 - 01.2024

Customer Service Representative

Capital One
02.2022 - 12.2022

Diploma - Computer Systems Technology

Algonquin College

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Koshin Rijal