Koshilaa Elangovan

My Job Role..

• Supervised the clearing process of checks, ensuring compliance with banking procedures and timelines.
• Processed and dispatched outward slips in a timely and organized manner.
• Prepared and maintained detailed Inflow and Outflow financial reports to support daily transaction tracking and financial accuracy.
• Handled incoming calls with professionalism, directing callers to the appropriate personnel or accurately documenting messages when necessary.
• Trained and supported new clerks on banking procedures and software systems, aiding their successful integration into the team.
• Enhanced customer satisfaction by promptly responding to inquiries and providing clear, accurate information.
• Maintained high accuracy in data entry by carefully inputting client and transaction information into banking systems, significantly reducing errors.
• Demonstrated strong multitasking abilities by efficiently managing multiple tasks and priorities, ensuring all assignments were completed within deadlines.

My Job Role...

• Provided personalized assistance to customers by actively listening to their needs, addressing inquiries, and offering suitable banking products and services.
• Effectively communicated complex financial information to customers, assisting them in making informed decisions about their financial goals.
• Maintained meticulous records of customer interactions, transactions, and documentation in adherence to data privacy and security protocols.
• Achievements:
• Successfully resolved a high volume of customer inquiries daily, consistently receiving positive feedback for excellent customer service.
• Cover the daily stock for monthly target.
• Skills: Customer Service, Financial Transactions, Communication, Compliance, Problem Solving, Team Collaboration, Data Privacy, Attention to Detail, Record Keeping, Time Management

My Job Role...

• Led and supervised a team of collection advisors, providing coaching, training, and mentorship to ensure high performance, motivation, and professional development.
• Developed and executed collection strategies to recover overdue debts while adhering to regulatory guidelines, ethical practices, and the bank's policies.
• Conducted regular team meetings to communicate goals, objectives, and changes in collection strategies, fostering a collaborative and informed team environment.
• Achievements:
• Led the collection team to consistently meet or exceed monthly recovery targets, contributing in overall debt recovery rates.