Koshanjelly Kalia
Selkirk
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
HearingLife
02.2025 - Current
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Ensured that proper follow up was completed after each interaction with a customer.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated patient files in accordance with company policy and procedure guidelines.
- Scheduled appointments for patients using the electronic health records system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Retail Representative
Purolator
05.2021 - 10.2024
- Helping customers with sending packages (CAN, USA, INTL)
- Giving packages to customers by checking their valid form of ID's and matching it in the system
- Selling retail products
- Doing inventory
- Doing admin tasks as well ex
- Maintaining excel sheet of inventory, filling logs of customer id's
- Printing and maintaining records of all computers transactions
- Engaged with customers and recommended products based on needs and requests.
- Demonstrated excellent customer service skills by responding to inquiries in a timely manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Customer/Financial service representative
Canadian Imperial Bank of Commerce - CIBC
06.2019 - 10.2022
- Making outbound calls to clients related to any new offer to their account
- Reaching daily targets
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Educated customers about different types of products available from the company's portfolio.
- Built and maintained strong client relationships through exceptional service and communication.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
GED -
Niagara
08-2021
Skills
- Data entry
- Organizational skills
- Call center experience
- Time management
- Multitasking
- Cash handling proficiency
- Sales target achievement
- Product knowledge expertise
- Conflict resolution techniques
- Upselling strategies
- Patience and empathy
- Shipping and receiving
Certification
- Emergency first aid & CPR/AED level C-03/01/23-03/01/26
Languages
English
French
Hindi
Punjabi
Timeline
Customer Service Administrator
HearingLife
02.2025 - Current
Retail Representative
Purolator
05.2021 - 10.2024
Customer/Financial service representative
Canadian Imperial Bank of Commerce - CIBC
06.2019 - 10.2022
GED -
Niagara
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