Koshangi Barot
Moncton,NB
Summary
Dynamic professional with a proven track record in business development and talent management, notably at Gujarat Maritime Board. Excelled in enhancing customer service protocols at Concentrix, leading to streamlined operations. Skilled in marketing and staffing, adept at driving growth and improving team efficiency. Demonstrates exceptional organizational and communication abilities, contributing to significant workplace advancements.
Overview
7
7
years of professional experience
Work History
Executive
Gujarat Maritime Board
11.2022 - 12.2024
- Manage work schedules, calendars, and appointments
- Attend meetings and prepare accurate minutes
- Reroute calls to appropriate people
- Administrative duties as requested
- Bookkeeping
- Handle incoming and outgoing office correspondence
- General office support workers
- Help organize office activities
- Answer and direct telephone calls
- Answer phones and greet clients warmly
- Responding to general inquiries
- Reviewed employee concerns and new opportunities to drive business strategies.
Customer Service Representative
Concentrix
07.2020 - 10.2022
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cashier
D Mart
06.2018 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor in Commerce - Commerce
Kadi Sarva Vishwavidhyalaya
Gujarat, India05-2018
Skills
- Purchasing
- Marketing
- Staffing
- Branding
- Talent management
- Business development
Languages
English
Full Professional
Timeline
Executive
Gujarat Maritime Board
11.2022 - 12.2024
Customer Service Representative
Concentrix
07.2020 - 10.2022
Cashier
D Mart
06.2018 - 06.2020
Bachelor in Commerce - Commerce
Kadi Sarva Vishwavidhyalaya
Similar Profiles
PARTH PATELPARTH PATEL
Mechanical Engineer at Gujarat Maritime Board, Magdalla PortMechanical Engineer at Gujarat Maritime Board, Magdalla Port
Dr. Hetal ParekhDr. Hetal Parekh
Expert Zoologist at Gujarat Biodiversity BoardExpert Zoologist at Gujarat Biodiversity Board
Kinjal PRAJAPATIKinjal PRAJAPATI
State Project Manager at Gujarat Building And Other Construction Worker’s Welfare BoardState Project Manager at Gujarat Building And Other Construction Worker’s Welfare Board