Kosha Kapadia
Claims Adjuster
Toronto,ON
Summary
Resourceful professional who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly and increase sales along with great customer service. Maintain a high level professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty Senior Claims Representative with 4 years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic, and skilled in identifying exposures and proposing actionable solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Liability Claims Adjuster
TD Insurance Meloche Monnex
07.2020 - Current
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Resolved disputes effectively through mediation efforts between involved parties as an alternative to litigation when possible; reducing costs associated with lengthy court proceedings.
- Assisted in the development and implementation of a new claims management system; resulting in increased organizational efficiency.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Examined claims forms and other records to determine insurance coverage.
Insurance Advisor
TD Insurance Meloche Monnex
06.2019 - 07.2021
- Developed comprehensive understanding of various insurance products and regulations, ensuring accurate information was provided to clients during the sales process.
- Exceeded sales targets consistently by employing effective sales strategies and leveraging industry knowledge to close deals.
- Collaborated with underwriters to evaluate potential risks and determine appropriate coverage for clients.
- Participated in ongoing professional development opportunities, staying current on industry trends and product offerings to better serve clients.
- Conducted thorough policy reviews for existing clients, identifying opportunities for upselling additional products or adjusting coverage levels as needed.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Generated quotes and proposals for clients to match individual needs.
Customer service representative
Miratel solutions
09.2018 - 04.2019
- Worked for greatest charitable groups of Canada.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a high rating for each metric that the company used to rate call associates.
- Regularly received commendations from management and customers on high level of customer service.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Post gradruation certificate - Human resource managment, International business management
Seneca College
Toronto, ON 09.2017 - 08.2019
BBA -
Amrut Mody School of Management(BKMIBA)
India 06.2014 - 05.2017
Skills
Sales
Timeline
Liability Claims Adjuster
TD Insurance Meloche Monnex
07.2020 - Current
Insurance Advisor
TD Insurance Meloche Monnex
06.2019 - 07.2021
Customer service representative
Miratel solutions
09.2018 - 04.2019
Post gradruation certificate - Human resource managment, International business management
Seneca College
09.2017 - 08.2019
BBA -
Amrut Mody School of Management(BKMIBA)
06.2014 - 05.2017
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