Kosal Thong
Lathrop
Summary
Dynamic Medical Billing Coordinator with proven expertise at O’Connor Hospital in claims processing and patient billing. Enhanced operational efficiency through staff training and streamlined procedures, significantly improving follow-up on outstanding claims. Recognized for exceptional customer service and organizational growth, ensuring patient satisfaction and accurate financial reporting.
Overview
26
26
years of professional experience
Work History
Medical Billing Coordinator
O’Connor Hospital
02.2002 - 03.2028
- Coordinated billing processes to ensure timely submission of claims.
- Reviewed and resolved discrepancies in patient accounts and insurance claims.
- Trained staff on billing software to enhance operational efficiency.
- Implemented streamlined procedures for tracking outstanding claims, improving follow-up efficiency.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
Material Handler
Ranstad Staffing Agency
01.2025 - 01.2026
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Loaded and unloaded shipments with attention to safety protocols and efficiency standards.
- Conducted routine inspections of equipment to maintain operational integrity and safety compliance.
- Maintained cleanliness and organization of work areas to support safe working environment.
- Followed standard operating procedures for material handling, contributing to consistent workflow efficiency.
- Performed cycle counts and inventory control to accurately track product levels.
- Verified quantity and description of materials received by checking merchandise against packing list.
Homecare
Self-employeed
05.2020 - 10.2024
Restaurant Manager
Chez Sovan
05.2010 - 03.2020
- Managed daily restaurant operations, ensuring high standards of customer service and food quality.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory control procedures to reduce waste and maintain stock levels.
- Developed schedules for staff, optimizing labor costs while meeting service demands.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
High School Diploma -
Independence High School
06.1995
Skills
- ICD-10 knowledge
- Organizational growth
- Claims processing proficiency
- Motivation and initiative
- Payment posting
- Customer service
- Data entry
- Patient billing
Timeline
Material Handler
Ranstad Staffing Agency
01.2025 - 01.2026
Homecare
Self-employeed
05.2020 - 10.2024
Restaurant Manager
Chez Sovan
05.2010 - 03.2020
Medical Billing Coordinator
O’Connor Hospital
02.2002 - 03.2028
High School Diploma -
Independence High School