Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kory Cota

Fort McMurray,Alberta

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Account Manager

Tridon Communications
04.2013 - Current
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Kept stakeholders up to date on details and information regarding clients.
  • Implemented client data changes into the system using NetSuite.
  • Drafted contracts, budgets and various reports with direction from manager.
  • Managed client communications and data collection to increase office productivity.
  • Received and routed business correspondence to correct department or staff member.
  • Handled itinerary and appointment schedules using Outlook and NetSuite.
  • Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.
  • Participated in marketing, outreach and other visibility efforts.
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.

Restaurant Owner - Longhorn BBQ Outpost

Self Employed
07.2008 - 10.2011
  • Set employee schedules, delegated work and monitored quality and performance on a regular basis.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Conducted performance reviews.
  • Provided friendly and attentive service.
  • Handled customer complaints with poise and grace, immediately resolving issues.
  • Established and maintained a positive work environment.
  • Upheld standards of cleanliness, food handling and safety.
  • Verified cash drawer against the day’s receipts.
  • Planned and executed strategies to increase customer loyalty and retention.

Hot Shot Trucking Dispatch

Walter McDougall
04.2006 - 03.2008
  • Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
  • Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Utilized GPS technology effectively to streamline navigation processes while avoiding costly detours or missed exits.
  • Loaded truck and properly secured items to prevent damage for deliveries.

NDT Technician

Acuren
06.2004 - 02.2006
  • Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
  • Maintained a strong safety culture within the NDT department by adhering to established best practices and promoting awareness among team members.
  • Streamlined reporting processes by creating clear and concise documentation of findings for engineering teams to review.
  • Increased equipment reliability with thorough evaluation of weld quality using visual inspection and other NDT methods.
  • Supported project completion timelines with timely execution of scheduled inspections and tests.
  • Assisted in maintaining industry compliance by adhering to established procedures, codes, and standards during inspections.
  • Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
  • Created radiographic images to detect flaws in objects while leaving objects intact.
  • Used sonic measurements to map presence of imperfections within objects.

Assembly Line Production Worker

Trillium Health Partners
01.2002 - 02.2004
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Boxed, labeled, and transported items to support assembly operations.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.

Warehouse Worker

Trillium Health Partners
06.1998 - 03.2002
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

EMT - Emergency Medical Technician

Keyano College
Fort McMurray, AB
2012

High School Diploma -

South Grenville District High School
Prescott, ON
1992

Skills

  • Self-motivated - Able to work alone or with a team
  • Conflict resolution - Can resolve conflict in a timely and professional manner
  • Computer Skills - Excel, Microsoft Word
  • Account Management
  • Attention to Detail
  • Material Handling
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Satisfaction
  • Strategic Planning
  • Goal-Oriented

Certification

WHIMIS 2018

OSSA Regional Orientation program

Motorola Master assosation certificate

St John's EMR Certifiacte

Timeline

Account Manager

Tridon Communications
04.2013 - Current

Restaurant Owner - Longhorn BBQ Outpost

Self Employed
07.2008 - 10.2011

Hot Shot Trucking Dispatch

Walter McDougall
04.2006 - 03.2008

NDT Technician

Acuren
06.2004 - 02.2006

Assembly Line Production Worker

Trillium Health Partners
01.2002 - 02.2004

Warehouse Worker

Trillium Health Partners
06.1998 - 03.2002

EMT - Emergency Medical Technician

Keyano College

High School Diploma -

South Grenville District High School

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Kory Cota