Koroush Haghighi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Aquatics Manager
Pedalheads Swim Inc.
10.2021 - Current
- Manager of over 100 staff members between 2-3 different pool locations
- Organize and conduct regular training sessions for Instructors and lifeguards on lesson standards, safety protocols, first aid, emergency procedures, and customer service
- Manage and motivate a team of lifeguards and instructors, and support staff
- Effective leadership skills are crucial for coordinating schedules, conducting training, and resolving conflicts
- Develop and manage budgets for both pools, including expenses for staffing, maintenance, supplies, and equipment
- Cultivate professional relationships within the aquatics industry to remain abreast of best practices, emerging trends, and innovative advancements in the realm of pool management
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Simultaneously, leverage these connections to broaden our customer base.
Swim Instructor/Lifeguard
Pedalheads Swim Inc
10.2018 - 10.2021
- Coordinated and taught swimming lessons to children aged 3 months to sixteen years
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
Customer Service Specialist
Walmart
01.2016 - 11.2018
- Assisted customers at the meat, deli, and bakery department in a friendly manner
- Produced and organized weekly financial reports and documentation for distribution to store managers.
- Reduced response time for customer inquiries by streamlining communication processes.
- Ensured comprehensive restocking post-delivery during evening time hours, preparing for seamless operations in the morning.
Education
Commercial Pilot License - Piloting
Vancouver Aviation College
Pitt Meadows, BC09.2025
High School Diploma -
New Westminster Secondary School
New Westminster, BC06.2018
Skills
- Team builder and Leader
- Great Time Management
- Work well under pressure
- Strong organization skills
- Strong work ethic
- Effective communication
- Conflict Resolution Techniques
- Quick and adept in adapting to various technologies, particularly proficient in utilizing Microsoft products
References
References available upon request
Timeline
Aquatics Manager
Pedalheads Swim Inc.
10.2021 - Current
Swim Instructor/Lifeguard
Pedalheads Swim Inc
10.2018 - 10.2021
Customer Service Specialist
Walmart
01.2016 - 11.2018
Commercial Pilot License - Piloting
Vancouver Aviation College
High School Diploma -
New Westminster Secondary School
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