Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kornelija Ivkovic

Toronto,ON

Summary

To obtain a position where I can contribute to the company's goals by maximizing, quality assurance and client service skills.

Overview

28
28
years of professional experience

Work History

Professional Pet Stylist

Elite Grooming
03.2020 - Current
  • One on one pet styling
  • Managing a day to day small business.

Housekeeping Supervisor

DoubleTree by Hilton Toronto Downtown
05.2014 - 05.2016
  • Perform daily opening and closing of Housekeeping
  • Prepare Room Attendant assignment sheets
  • Inspect rooms and public areas to ensure the highest cleaning standards are met
  • Ensure highest productivity and efficiency in Housekeeping
  • Communicate effectively with all hotel departments for all guest and operational needs
  • Ensure all team members follow hotel policies and procedures
  • Monitor job performance daily
  • Coach and train new employees
  • Communicate effectively with Engineering department to ensure timely repair and maintenance throughout hotel
  • Solve guest problems to exceed customer expectations and effectively manage guest and team member issues
  • Motivate employees to provide superior customer service to guests

Care Committee Secretary

DoubleTree by Hilton Toronto Downtown
05.2014 - 05.2016
  • Administrative duties
  • Takes and records formal attendance, monthly meeting minutes and any follow-up notes
  • Distributes meeting minutes to all members
  • Tracks all members committee start dates and handles all correspondence for the group
  • Supports with team member engagement activities and assists with team member recognition programs and events
  • Responsible for maintaining the Care Committee document binder for Quality Assurance review
  • Editor Of the monthly Care Committee Newsletter

Development Coach

Four Seasons Hotels and Resorts
12.2012 - 05.2014
  • Handled day to day activities of the Housekeeping Department
  • Development Coach - Trained new and existing employees in the housekeeping department to ensure product quality standards were met and the optimum service was provided to the guests
  • Participated in Forbes Five Star training program
  • Handled guest complaints and followed through on action required
  • Performed quality assurance checks on guest rooms to ensure property standards were met
  • Examined premises to determine the need for repairs and replacements
  • Followed all lost and found policies
  • Ensured that all health and safety policies and procedures were followed consistently and accurately

Assistant Manager

02.2005 - 07.2012
  • Worked in a busy coffee-shop restaurant for seven years
  • Promoted to store assistant manager after 3 years
  • Provided excellent customer service and quality control
  • Successfully supervised store front, kitchen and catering
  • Made sure that all deliveries were on time and personally controlled the quality and arrangement of food
  • Assisted in interviewing, hiring and training development of employees
  • Supervised daily business cash flow
  • Completed merchandise ordering and administrative tasks

ESL Teacher

Szechenyi Istvan Elementary School
09.2000 - 04.2004
  • In elementary school with over 1000 students
  • Was responsible for over 300 students
  • Taught English to children 6-14 years of age

Medical Lab Technician

General Hospital Subotica, Subotica - RS
03.1999 - 08.2000
  • Worked in a clinical lab
  • Daily tasks included collecting blood samples from patients and performing blood analysis

ESL Teacher

Montessori School
09.1995 - 03.1999

Education

College certificate in Professional Pet Groomer -

Fluffy Paws Grooming School
Richmond Hill, ON

International School of English
1999

H.T.S.S -

School of Pedagogy Visa Pedagoska, Lazar Nesic High School
1998

Saugerties Senior High School
Saugerties, NY
1995

1991

Skills

  • Outstanding customer service skills and ability to understand customers needs
  • Strong decision making ability
  • Excellent organizational, communication skills
  • Proficient with
  • MS Word, Excel, Outlook, PowerPoint, ONQ PMS System
  • Exceptional ability to learn and work on multiple systems
  • In-depth ability to follow instructions and establish procedures
  • Ability to take a creative and analytical approach to problem solving
  • Advanced interpersonal skills and ability to communicate effectively with guests, other team
  • Members and management
  • Food and Hotel Services Management experience
  • Professional pet groomer

Languages

Croatian
Native or Bilingual
English
Full Professional
Hungarian
Native or Bilingual

Timeline

Professional Pet Stylist

Elite Grooming
03.2020 - Current

Housekeeping Supervisor

DoubleTree by Hilton Toronto Downtown
05.2014 - 05.2016

Care Committee Secretary

DoubleTree by Hilton Toronto Downtown
05.2014 - 05.2016

Development Coach

Four Seasons Hotels and Resorts
12.2012 - 05.2014

Assistant Manager

02.2005 - 07.2012

ESL Teacher

Szechenyi Istvan Elementary School
09.2000 - 04.2004

Medical Lab Technician

General Hospital Subotica, Subotica - RS
03.1999 - 08.2000

ESL Teacher

Montessori School
09.1995 - 03.1999

College certificate in Professional Pet Groomer -

Fluffy Paws Grooming School

International School of English

H.T.S.S -

School of Pedagogy Visa Pedagoska, Lazar Nesic High School

Saugerties Senior High School

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Kornelija Ivkovic