Korissa Twin
Westlock,AB
Summary
Dynamic professional with extensive experience in food handling and customer service at Small Hands Big Hearts Daycare. Proven ability to enhance workflow efficiency and maintain high hygiene standards. Skilled in training and mentoring staff, fostering a collaborative environment while ensuring quality control in food preparation and cleaning operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Helper
Small Hands Big Hearts Daycare
Westlock, AB
03.2025 - Current
- Assisted in food preparation and kitchen organization to maintain workflow efficiency.
- Maintained cleanliness of kitchen equipment and work areas to ensure hygiene standards.
- Supported chefs by washing, peeling, and chopping vegetables as needed for meal preparation.
- Followed safety protocols while handling kitchen tools and equipment to minimize risks.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for daycare children.
- Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
Lead Housekeeper/ Owner
Nehiyo Cleaners
Calgary, AB
08.2021 - 05.2024
- Managed daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and supervised housekeeping staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient inventory management processes for cleaning supplies.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Resolved guest complaints promptly, ensuring satisfactory outcomes and service recovery.
- Assisted in scheduling staff shifts to meet operational demands efficiently.
- Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Evaluated employee performance and developed improvement plans.
One-On-One Aide
Kipohtakaw Education Center
Alexander, AB
10.2018 - 05.2019
- Assisted students with daily activities, enhancing engagement and fostering independence.
- Implemented individualized support plans, ensuring tailored assistance for diverse learning needs.
- Collaborated with educators to reinforce lesson plans, improving student comprehension and retention.
- Monitored student progress and behavior, providing timely feedback to parents and teachers.
- Developed creative learning materials, promoting an interactive and stimulating educational environment.
- Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
- Provided ongoing feedback to parents and teachers regarding student progress, ensuring consistent communication among all parties involved.
- Contributed to a safe and nurturing learning environment by addressing individual behavioral challenges through positive reinforcement techniques.
- Increased student engagement by utilizing visual aids, hands-on activities, and real-world examples during lessons.
Education
Bachelor of Arts - Psychology
Athabasca University
Athabasca, ABBachelor of Arts - Sociology
Mount Royal University
Calgary, AB04.2024
High School Diploma -
Fresh Start West High School Outreach
Edmonton, AB2011
Skills
- Food handling
- Chef support
- Deep sanitization
- Room inspection
- Commercial and residential cleaning
- Customer service
Languages
English
Native or Bilingual
Cree
Elementary
Certification
Food Safety
Timeline
Kitchen Helper
Small Hands Big Hearts Daycare
03.2025 - Current
Lead Housekeeper/ Owner
Nehiyo Cleaners
08.2021 - 05.2024
One-On-One Aide
Kipohtakaw Education Center
10.2018 - 05.2019
Bachelor of Arts - Psychology
Athabasca University
Bachelor of Arts - Sociology
Mount Royal University
High School Diploma -
Fresh Start West High School Outreach