Korinne Smith
Sacramento
Summary
Talented cosmetologist specializing in Balayage, Foliage, Highlighting and Waxing who is successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals.
Overview
9
9
years of professional experience
Work History
Customer Service
Sports Courts Fitness
08.2014 - 12.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided customers with important details about billing, payment processing and support procedures.
- Delivered exceptional customer service by maintaining extensive knowledge of services and creating a welcoming environment.
- Assisted customers promptly and politely, in person and via telephone.
- Served as liaison for customers, management and sales team.
- Recommended products and services aligned with customers' needs and preferences.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
Server
Old Spaghetti Factory
12.2014 - 07.2016
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Upheld highest standard for cleanliness of glass and silverware.
- Ensured all food was prepared on-time and according to specifications.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Received frequent customer compliments for going above and beyond normal duties.
- Delivered quality service by providing a warm and welcoming environment.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
Cerologist
European Wax Center
04.2018 - 01.2019
- Maintained clean and sanitary workspace.
- Waxed Number clients various bodies using soft and hard waxes.
- Increased salon revenue by Number% through upselling at-home products and providing excellent care.
- Maintained regular client list of up to Number repeat customers while handling Number walk-in clients daily.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cereologist
Waxing The City
03.2019 - 03.2020
- Maintained clean and sanitary workspace.
- Increased salon revenue by Number% through upselling at-home products and providing excellent care.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
Hairstylist
Blake Charles Salon
08.2020 - 11.2022
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
Hairstylist
Maribou Salon
11.2022 - 10.2023
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
High School Diploma - undefined
El Camino High School And Advanced Path
Sacramento, CA2014
Cosmetology License
California State Board Of Cosmetology
Sacramento, CA2018
Skills
- Customer service
- Customer consultation
- Inventory control
- Relationship building and management
- Product knowledge
- Hair styling and Coloring
- Cosmetology
- Waxing specialist
- Salon order processing
- Guest relations training
- State Board Issued Cosmetology License in California
- Safety and sanitation training
- Microsoft Office Suite proficiency
Advanced Training
Hattori Hanzo Cutting Class, June 2018
Five Ways to Foil Specialty Coloring Class, August 2018
Advanced wax training with Waxing The City, Indianapolis 2019
Timeline
Hairstylist
Maribou Salon
11.2022 - 10.2023
Hairstylist
Blake Charles Salon
08.2020 - 11.2022
Cereologist
Waxing The City
03.2019 - 03.2020
Cerologist
European Wax Center
04.2018 - 01.2019
Server
Old Spaghetti Factory
12.2014 - 07.2016
Customer Service
Sports Courts Fitness
08.2014 - 12.2018
High School Diploma - undefined
El Camino High School And Advanced Path
Cosmetology License
California State Board Of Cosmetology
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